Customer Service Advisor – Backshift (4 on/4 off)

Saltire Facilities Management; Bellshill; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Annual salary reviews

Employee discounts

Overtime opportunities

Volunteer day

Referral bonus £500

Pension

Cycle-to-work

Job summary

Saltire Facilities Management is seeking a Customer Service Advisor for a backshift role in our busy office-based contact centre. You will handle calls, emails, and live chats, schedule engineer visits, and provide empathetic support to customers whose heating and property services require attention.

We value clear communication, a calm approach under pressure, and the ability to juggle multiple systems. A positive, team-focused mindset with flexible shift patterns will help you excel in this

Qualifications

• Experience in customer service or contact centre is preferred.
• Excellent communication and professional manner.
• Strong problem-solving and attention to detail.
• Ability to use multiple systems simultaneously.

Responsibilities

• Handle inbound calls, emails and live chat.
• Schedule and manage engineer appointments.
• Provide clear, empathetic customer support.
• Update internal and client systems accurately.
• Liaise with engineers and teams to resolve issues.
• Adhere to service levels and quality standards.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Team player

Backshift 4 on 4 off

Job description

Saltire Facilities Management is seeking a Customer Service Advisor for a backshift role in our busy office-based contact centre. You will handle calls, emails, and live chats, schedule engineer visits, and provide empathetic support to customers whose heating and property services require attention.

We value clear communication, a calm approach under pressure, and the ability to juggle multiple systems. A positive, team-focused mindset with flexible shift patterns will help you excel in this