Client Administrator

Clyde & Co; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Clyde & Co, a leading global law firm, is seeking a Client Administrator for the Matter Opening Team in Manchester. The role involves meticulous administration of client files, ensuring compliance with detailed processes and facilitating effective communication with clients and internal teams. Ideal candidates will possess strong attention to detail, excellent communication skills, and a proactive approach to their workload. This is a full-time entry-level position with an opportunity to grow within the firm.

Benefits

Healthcare support

Wellbeing initiatives

Professional development opportunities

Qualifications

• Meticulous attention to detail is essential.
• Proficient in Microsoft Office.
• Ability to manage workload and adapt to priorities.

Responsibilities

• Perform checks across various case management systems.
• Submit information for conflict searches.
• Enter and collate client information accurately in the system.
• Liaise with stakeholders during matter inception.

Skills

Attention to detail

Microsoft Office skills

Communication skills

Team collaboration

Job description

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The Firm

Clyde & Co is a leading, sector-focused global law firm with 400 partners, 2000 legal professionals and 3600 staff in over 40 offices across six continents. Its core global sectors position it at the heart of global trade and commerce: insurance, trade & commodities, energy, transport and infrastructure. With a strong emerging markets focus, the firm has achieved compound average annual revenue growth of 12% over the last five years, making it one of the fastest growing law firms in the world with ambitious plans for further growth.

Department : Matter Opening Team

Location : Manchester

Role : Client Administrator

The Firm

Clyde & Co is a leading, sector-focused global law firm with 400 partners, 2000 legal professionals and 3600 staff in over 40 offices across six continents. Its core global sectors position it at the heart of global trade and commerce: insurance, trade & commodities, energy, transport and infrastructure. With a strong emerging markets focus, the firm has achieved compound average annual revenue growth of 12% over the last five years, making it one of the fastest growing law firms in the world with ambitious plans for further growth.

Our achievements were recognized in 2016, when we were awarded the accolade of Law Firm of the Year by The Lawyer. This award is one of the most sought-after in the industry as it recognises the firm that has performed most strongly on a number of measures including; strong leadership and strategic vision, strong financial management and growth, talent management and workplace development and client innovation.

Our vision is to be our clients first choice for complex, multi-jurisdictional matters in our chosen sectors by investing in our core practice areas in chosen locations, serving an international client base and build a network of offices in key trading zones. Our key focus is also to become the "go to" firm in emerging markets, running ourselves professionally by attracting and developing the best people.

The Role

The Matter Opening Team are the first point of contact within the firm when dealing with new claims coming into the business. The team are located across a number of locations with the biggest team currently based in Manchester.

The Matter Opening Team are responsible for all the tasks surrounding the procedural elements of a file's life cycle for the Claims teams in the Manchester office. The team are required to follow a number of detailed processes to ensure that Client SLA's are met and all fee earners receive accurate new file information in a timely and efficient manner.

Key Responsibilities

The client administration team deal with the tasks surrounding the procedural elements of a file's life cycle:

Key Responsibilities

• Undertake duplicate checks across finance system and carry out additional searches across various case management systems as necessary.
• Submission of key information to Business Acceptance Unit to conduct conflict searches against information provided.
• Collate additional information received from clients and enter into Case Management System in accordance with client requirements and strict file opening KPI's.
• Submission of key letters to clients and contacts in line with client requirements as part of initial matter inception.
• Proactively liaise with all parties involved in the matter inception process as required.
• Save all documents to Case Management System, ensuring accurate records are maintained on the system of any telephone calls/additional enquiries made as part of the matter inception process.
• Responsibility for prioritising workload and alerting Team Leaders in timely manner of any issues impacting SLA compliance.
• Use initiative and experience to identify issues and highlight to Team Leader/Matter Opening Team Manager where necessary.
• Action requests relating to data updates, file re-opening/closures and general queries in line with agreed internal processes.
• Documenting by way of telephone note all investigations undertaken to add to Case Management System when matters are opened.
• Contribute to business improvement and optimisation projects when required.
• Provide assistance where required to Matter Opening Team Manager in supporting the team as a centre of excellence.
• Any other admin duties as may be required.
  
  

Essential Skills & Experience

• Meticulous attention to detail
• Strong Microsoft Office skills
• Adaptable to new systems, procedures and requirements of role.
• Ability to work as part of a team and using own initiative, manage own workload and adapt to and manage conflicting priorities.
• Flexible approach: Willing to assist others in achieving team objectives.
• Excellent written and verbal communication skills including via telephone and face to face.
• Strong spelling and grammar skills
• Enthusiastic and positive attitude
• Confident in highlighting issues to Team Leader/Matter Opening Team Manager
  
  

Desirable

• Good legal and procedural knowledge
• Administration experience within a legal firm and knowledge of legal processes
  
  

Miscellaneous

The above duties and responsibilities are not intended to be exhaustive and may be extended. You may also be required to undertake other duties and responsibilities as may assist with the smooth running of the firm or your department or with the efficiency or commitments of fee earners.

The Firm

Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially-minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide .

Our Values

Our Values Are The Principles That Guide The Decisions We Make, Unite Us In Our Endeavours And Strengthen Our Delivery, For Our Clients And Our Firm. We:

• Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success.
• Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do.
• Celebrate difference We help each other to be at our best and believe our differences result in greater achievement.
• Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth.
  
  

Business Services Competencies

Clyde & Co Is Committed To Providing Extensive, Personal And Professional Development Opportunities For Our People Enabling Them To Be Highly Effective In Their Current Role As Well As Assisting Them To Fulfil Their Career Aspirations. The Competencies Are Used To Inform All Aspects Of Business Services Career Development. They Vary Across Levels And Different Business Areas And Fall Under The Following Areas:

• Technical Excellence
• People and Team
• Client/Stakeholder Relationships
• Service Delivery and Commercial Awareness
• Personal Effectiveness
  
  

This is the job description as constituted at present; however the Firm reserves the right to reasonably amend it in accordance with the changing needs of the business

When you work at Clyde & Co, you join a team of 490 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

We offer a range of tailored benefits and support, including healthcare, retirement planning and wellbeing initiatives.

Clyde & Co is proud to be an equal opportunities employer. Our core values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.

Please take a moment to read our privacy notice carefully. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

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