Customer Service Advisor ARC

Johnson Controls, Inc.; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the security sector seeks a Customer Service Advisor for their Manchester locations. The role involves providing exceptional service, managing customer queries, and ensuring operational support in a collaborative team environment. With a strong focus on career progression, the company offers comprehensive training and a supportive workplace culture.

Benefits

Comprehensive benefits package

Outstanding product training

Career progression opportunities

Qualifications

• Strong ambition and a willingness to learn.
• Experience in a customer service role preferred but not essential.

Responsibilities

• Handle live alerts from customers’ security and fire systems.
• Manage customer service calls and provide operational advice.
• Input accurate information into computer systems.

Skills

Customer-focused mindset

Proactive attitude

Excellent telephone manner

Attention to detail

Fluent spoken and written English

IT literacy

Job description

Customer Service Advisor – Cheetham Hill & Salford Quays sites

What you will do

Please note this role requires a rotating shift pattern of 2 days/2 nights/4 days off.

Based in one of our Customer Monitoring Centres in Manchester, you will be the first point of contact for our customers. Whether handling account queries, providing technical support, or responding to live monitoring needs, you will build strong relationships and take full ownership of every enquiry. As part of an expert team, you will receive continuous training, cross-skilling opportunities, and career progression support, empowering you to build a rewarding future with a leading brand in a secure and growing industry.

What we offer

• Comprehensive benefits package, including pension, life assurance, employee discounts, and employee assistance program

• Outstanding product and on-the-job training with extensive resources

• A supportive and collaborative team environment

• Career progression opportunities through various pathways

• A strong focus on safety through our Zero Harm policy

• Access to our business resource groups

How you will do it

• Follow a rotating shift pattern: 2 days (7 am–7 pm), 2 nights (7 pm–7 am), followed by 4 days off

• Handle live alerts from customers’ security and fire systems

• Liaise with Police and Fire Control when necessary

• Manage customer service calls, ensuring adherence to company procedures

• Provide operational advice to customers regarding their security systems

• Schedule engineer visits and coordinate with customers and engineers on appointments

• Input accurate information into computer systems

• Attend all required company training sessions

• Maintain customer confidentiality at all times

What we’re looking for

Required:

• A customer-focused mindset with a proactive attitude

• Alignment with our company values

• Strong ambition and a willingness to learn—extensive experience isn’t essential, as we support employee development

• Excellent telephone manner and strong attention to detail

• Fluent spoken and written English, with IT literacy

Preferred:

• Previous experience in a contact centre or customer service environment

Join us in delivering exceptional service and making a real impact in a growing industry!

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