Customer Service Advisor / Administrator

Confidential; Cambridgeshire and Peterborough; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Confidential is seeking an experienced Social Media Officer to manage and elevate our client's corporate social media presence. The role involves creating engaging content, developing graphics, and coordinating across multiple channels to inform and engage residents.

The position is based in Brentwood with a mix of office and home working days (hybrid). 37 hours per week, 2–3 days in the office, duration 3 months, typical hours 08:30–17:00 (Fridays until 16:30).

Qualifications

• Proven experience managing corporate social media accounts.
• Experience creating original social media content.
• Experience moderating corporate social media channels and protecting brand reputation.
• Strong understanding of social media listening and community management.
• Experience creating engaging written content, graphics, photography and video content.

Responsibilities

• Create engaging and high-quality content across social media platforms.
• Produce written content including short posts and longer articles.
• Develop graphics and assets for social media, newsletters and internal comms.
• Capture and edit smartphone photography and video content.
• Schedule, publish and optimise content using best practices.
• Monitor and respond to comments in a timely, professional manner.

Skills

Social media management

Content creation

Graphics/Photography/Video

Editing video

Community management

Job description

Social Media Officer
Brentwood
Contract
£17.90 per hour

Our client is looking for an experienced Social Media Officer

2/3 days office, need to attend both locations.
Then other days at home Duration - 3 months
37 HOURS 08.30-5.00 (4.30 on Friday)

The successful candidate will be a self-starter, brimming with ideas and able to transform council projects, services and achievements into compelling social content that informs, educates and engages residents.

Key Responsibilities

• Create engaging and high-quality content across a range of social media platforms.
• Produce written content including short-form social posts, longer-form articles and campaign messaging.
• Develop graphics, imagery and other creative assets for social media, newsletters and internal communications.
• Capture and edit smartphone photography and video content.
• Schedule, publish and optimise social media content using best practice techniques.
• Monitor and respond to comments and messages in a timely, professional and human manner.

Essential Experience

• Proven experience managing corporate social media accounts, with evidence of successful campaigns and content creation.
• Experience creating original social media content rather than simply distributing information.
• Experience moderating corporate social media channels, including responding to comments, managing sensitive discussions and protecting brand reputation.
• Strong understanding of social media listening and community management.
• Experience creating engaging written content, graphics, photography and video content.