Customer Service Advisor - 6 months FTC

SWARCO ITS; Dundee; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days holiday (incl bank holidays)

Employer pension contributions

Employee Assistance Programme

Life assurance up to 6x salary

Full training and development

Job summary

SWARCO Smart Charging in Dundee is looking for a Customer Support Advisor on a 6-month fixed-term contract. You’ll be the first contact for EV drivers and ChargePoint Owners, providing customer support, basic technical help, and administrative coordination to keep the ChargePlace Scotland network running smoothly.

Based at our Operations Centre, you’ll work a 37.5-hour week on a rolling rota, with full training provided to develop in a growing, innovative industry.

Qualifications

• Experience in customer service (phone or face-to-face).
• Strong communication and interpersonal skills.
• Experience using computers, telephones, and digital communication tools.
• Competent in Microsoft Office packages.
• Ability to multitask and prioritise workload.
• Strong organisational and record-keeping skills.
• Detail-focused and analytical approach.
• Ability to work independently and as part of a team.
• Motivated to learn new skills in a growing industry.
• Positive, proactive “can-do” attitude.

Responsibilities

• Providing advice and assistance to EV drivers and charge point owners.
• Acting as the first point of contact for ChargePlace Scotland enquiries.
• Offering basic technical support and logging faults via management systems.
• Supporting driver registrations and membership queries.
• Assisting with charge point commissioning administration.
• Tracking faults and user activity in line with service level agreements.
• Maintaining accurate records and performance reporting.
• Supporting the wider operations team with customer and network activities.
• Responding to customer queries via phone, email, and digital channels.
• Logging and monitoring faults using internal systems.
• Assisting users with registration and RFID media requests.
• Monitoring service levels and elevating issues where required.
• Updating systems and maintaining accurate records.
• Producing performance and exception reports.
• Collaborating with internal teams to support network uptime.
• Delivering excellent customer service in a fast-paced environment.
• Supporting commissioning activities for new charge points.
• Assisting with operational improvements and process updates.
• Working across a 24/7 shift rota including evenings, nights, and weekends.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

About SWARCO Smart Charging

At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting-edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.

Challenge

Customer Support Advisor – Smart Charging (Dundee)

Become part of our SWARCO team as

Customer Service Advisor - 6 months FTC

Company Description

About SWARCO Smart Charging

At SWARCO Smart Charging, we shape the future of transport. As part of the global SWARCO Group, we develop cutting-edge technologies for intelligent, sustainable, and efficient mobility ecosystems worldwide. From advanced traffic management to EV charging, our work reduces congestion, enhances safety, and minimises environmental impact. Join our collaborative team, innovating for smarter, greener cities globally.

Challenge

Customer Support Advisor – Smart Charging (Dundee)

What you will do

We have an exciting opportunity for outgoing, confident, and customer-focused individuals to join our growing Smart Charging team in Dundee. on a fixed term contract basis for 6 months. This team is the first point of contact for Electric Vehicle drivers and Charge Point Owners across the ChargePlace Scotland network.

Based at our Operations Centre within the Michelin Scotland Innovation Parc, you will provide customer support, basic technical assistance, and administrative coordination to ensure the smooth operation of the network. This is a shift-based role working an average of 37.5 hours per week on a rolling rota covering 24 hours a day, 7 days per week.

Full training and product knowledge will be provided, making this an excellent opportunity for candidates looking to develop within a growing and innovative industry.

Key responsibilities include:

• Providing advice and assistance to EV drivers and charge point owners
• Acting as the first point of contact for ChargePlace Scotland enquiries
• Offering basic technical support and logging faults via management systems
• Supporting driver registrations and membership queries
• Assisting with charge point commissioning administration
• Tracking faults and user activity in line with service level agreements
• Maintaining accurate records and performance reporting
• Supporting the wider operations team with customer and network activities

On a day-to-day basis, you will:

• Respond to customer queries via phone, email, and digital channels
• Log and monitor faults using internal systems
• Assist users with registration and RFID media requests
• Monitor service levels and elevate issues where required
• Update systems and maintain accurate records
• Produce performance and exception reports
• Collaborate with internal teams to support network uptime
• Deliver excellent customer service in a fast-paced environment

You may also:

• Support commissioning activities for new charge points
• Assist with operational improvements and process updates
• Work across a 24/7 shift rota including evenings, nights, and weekends

What we offer

As well as providing a competitive salary and benefits package, SWARCO actively runs employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development, and you will also receive:

• 33 days holiday (including bank holidays) pro rata
• Employer pension contributions
• Employee Assistance Programme
• Life assurance up to 6x salary
• Full training and development opportunities

Profile

What we are looking for

• Experience in customer service (phone or face-to-face)
• Strong communication and interpersonal skills
• Experience using computers, telephones, and digital communication tools
• Competent in Microsoft Office packages
• Ability to multitask and prioritise workload
• Strong organisational and record-keeping skills
• Detail-focused and analytical approach
• Ability to work independently and as part of a team
• Motivated to learn new skills in a growing industry
• Positive, proactive “can-do” attitude

Desirable:

• Previous service centre or help desk experience
• Experience in a technical or support environment

Benefits

Interested?

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long term permanent role. We are an equal opportunities employer.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.

#ITS

SWARCO is growing. Grow with us. The online application can be submitted with just a few clicks. We look forward to new talents who will help us shape the mobility of tomorrow.

UK03 SWARCO Evolt Charging

Baldovie Road

DD4 8UQ Dundee

Information on processing of your personal data is available https://www.swarco.com/privacy-information-applicants.