Customer Service Advisor - 6 Month Fixed Term Contract

DPD Group; Chelmsford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the delivery sector is seeking a Customer Service Advisor for a 6-month contract. The role involves assisting customers with parcel queries and claims in a fast-paced environment. Candidates should have strong communication skills, a thorough understanding of customer service, and a proactive approach to problem-solving.

Benefits

Holiday trading

Enhanced maternity and paternity leave

Free life assurance (4x salary)

Free onsite parking

Health kiosks at every location

Discounted shopping with retailers

Milestone days off

Support for eye tests

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Excellent administration skills, proficient in Google/Microsoft Office.

Responsibilities

• Answering queries related to delivery status.
• Conducting thorough investigations for missing parcels.

Skills

Communication

Problem-solving

Administration

Customer Service

Tools

Google Office

Microsoft Office

Job description

Customer Service Advisor - 6 Month Fixed Term Contract

• Full-time
• Job Title: Customer Service Advisor
• Function: Customer Services
• Vacancy Type: Fixed Term Contract
• Days of Work: Monday to Friday
• Hours of Work: 09:00 - 17:00

Join us on our journey to become the UK’s most sustainable delivery company while ensuring our customers receive a world-class service. You will be part of a busy, fast-paced business with a turnover of over £2 billion, offering great benefits and opportunities for career progression.

DPD is passionate about creating an open, ethical, inclusive, and socially responsible environment. Along with job security, the necessary tools, and a competitive salary, you’ll enjoy fantastic benefits from day one, including never working on your birthday!

DPD is a Valuable 500 company and a Disability Confident Employer.

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our friendly team, who prioritize our customers in everything they do.

In this role, you will assist both internal and external customers regarding parcel collection or delivery.

You will collaborate with Drivers, Shift Managers, and Operations Managers to identify issues, proactively solve problems, and take ownership of resolving these issues.

Your responsibilities include:

• Answering queries related to delivery status and providing Proof of Delivery (POD)
• Conducting thorough investigations for missing parcels and resolving delivery disputes

What we’re looking for:

• Proven experience in a fast-paced customer service environment
• Strong communication skills with a confident telephone manner and ability to build rapport quickly
• Politeness and professionalism at all times, with a willingness to go the extra mile
• Excellent administration skills, proficient in Google/Microsoft Office
• High self-motivation and initiative for effective problem-solving
• Alignment with DPD’s core values: Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability

About our benefits:

We value our people and offer more than just a salary and stability. Benefits include:

• Holiday trading
• Enhanced maternity and paternity leave
• Free life assurance (4x salary) upon joining the pension scheme
• Free onsite parking
• Health kiosks at every location
• Discounted shopping with hundreds of retailers, including up to 5% off supermarkets
• Milestone days off to celebrate with family and friends
• Support for eye tests and glasses for employees who work with screens

Joining DPD offers a stable job and a career. We recognize and develop talent, with many opportunities for promotion and growth.

If you share our values and aim to deliver exceptional service, apply today!