Customer Care & Sales Advisors – Castle Point Borough Council

Essex County Council; South Benfleet; On-site; GBP 24,000 - 26,000; Part time

Job summary

Essex County Council is looking for Customer Care & Sales Advisors to join Castle Point Borough Council. This role is essential for delivering exceptional customer service and promoting leisure activities, with responsibilities in administration and sales. The position offers part-time hours with a competitive salary and benefits including gym membership and career development.

Benefits

27 days Annual leave

FREE Gym membership

Competitive pay + large pension contribution

On-going CPD training

Qualifications

• Previous customer service experience is essential.
• Administrative and financial handling experience desirable.
• Experience in a leisure centre is a plus.

Responsibilities

• Provide service to users, handling enquiries and resolving issues.
• Promote and sell memberships and activities.
• Efficiently manage booking systems and process payments.

Skills

Customer Service

Sales Techniques

Communication

Team Collaboration

Education

5 GCSEs at C/equivalent or above

Job description

Customer Care & Sales Advisors – Castle Point Borough Council

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Customer Care & Sales Advisors – Castle Point Borough Council

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About The Role

Customer Care & Sales Advisors - Castle Point Borough Council

Castle Point Borough Council

Permanent, Part Time

About The Role

Customer Care & Sales Advisors - Castle Point Borough Council

Castle Point Borough Council

Permanent, Part Time

£24,790 - £25,992 (pro-rata)

Location: Castle Point

Closing Date: 22nd June 2025

Essex County Council are delighted to be advertising the role of Customer Care & Sales Advisors on behalf of Castle Point Borough Council. To see full job advert and apply, please click HERE.

We are looking for a full-time/Part time Job title to work at Location/ Service who can:

Key Skills And Abilities

• Exceptional Customer Service: Provide friendly, efficient, and accurate service to all users, handling enquiries, resolving issues, and promoting positive engagement in person, via phone, email, and online.
• Sales & Membership Growth: Actively promote and sell memberships, swimming lessons, and other recreational activities. This includes generating and chasing leads, conducting facility tours, and using upselling techniques to maximise income.
• Administrative & Financial Acumen: Efficiently manage booking systems, process payments, handle cancellations and refunds, monitor debt, and accurately complete daily financial returns and documentation.
• Communication & Promotion: Effectively market recreational activities through various channels, including social media, and distribute promotional materials.
• Customer Retention: Proactively address concerns, promote benefits, and contribute to initiatives that enhance customer loyalty and foster a welcoming environment.
• Facility Presentation & Compliance: Ensure all facilities, including reception and café areas, are clean, well-presented, and compliant with food safety regulations.
• Team Collaboration & Initiative: Work effectively within the Recreation team, identify opportunities for improvement, and participate in ongoing training and development.
  
  

Experience

Previous customer service experience is essential, whilst administrative experience, financial handling experience and experience in a leisure centre is desirable.

Qualifications

Applicants must hold a minimum of 5 GCSE’s at C/equivalent or above

Not only is this a great role for the right candidate but you also get some great benefits including:

• 27 days Annual leave (Pro Rata for part time roles)
• FREE Gym membership
• Fun, exciting role with several options for career development
• Competitive pay + large pension contribution
• On-going CPD training
• Part of a multiple award winning team
• Get discounts at hundreds of high street jobs with our discount scheme
  
  

For an informal discussion regarding this role, please contact – Tiffany Tedham, 01268 882216.

The Council is committed to the safeguarding of children and vulnerable adults, and we expect all our employees to share this commitment.

Our values: Trust, Respect, Improving and Learning, and Customer Focus

Castle Point Borough Council is an Equal Opportunities Employer.

How to apply: This role is being advertised on behalf of Castle Point Borough Council therefore all applications must be submitted via the Castle Point Borough Council website . Please note any applications submitted via the Working for Essex ‘apply’ button will be advised to reapply via the Castle Point Borough Council website .

Please click the link to apply HERE .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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