Customer Service Advisor | 37.5h | £26k-£28k + Performance Bonus

Acorn Group; Halesowen; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Performance bonus

Job summary

Acorn Insurance And MyPolicy is seeking a Customer Service Advisor in Halesowen. The role involves delivering an exceptional customer experience across multiple channels and using MyPolicy systems to manage customer data accurately.

You will handle account enquiries, stay updated on product processes, work with colleagues to share best practices, and promote MyPolicy services to enhance loyalty. DBS and financial checks apply, with visa restrictions noted.

Qualifications

• Strong communication skills and a customer-focused approach.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Team player with a collaborative mindset.

Responsibilities

• Serve customers across channels (web, phone, email).
• Enter customer data with high accuracy in MyPolicy systems.
• Validate and process new customer accounts and enquiries.
• Maintain up-to-date knowledge of processes for products/services.
• Promote MyPolicy products and services to build loyalty.
• Ensure records are maintained and admin tasks are completed timely.

Skills

Strong Communicator

Multi-tasking

Team player

Organised

Attention to detail

Proactive

Customer service mindset

Tools

MS Office

MyPolicy systems

Job description

Acorn Insurance And MyPolicy is seeking a Customer Service Advisor in Halesowen. The role involves delivering an exceptional customer experience across multiple channels and using MyPolicy systems to manage customer data accurately.

You will handle account enquiries, stay updated on product processes, work with colleagues to share best practices, and promote MyPolicy services to enhance loyalty. DBS and financial checks apply, with visa restrictions noted.