Customer Service Advisor(32076)

Manpower UK Ltd; Exeter; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to enhance customer experiences through effective communication and problem-solving. This role involves handling customer queries and providing support in a hybrid working environment. You will be a key part of a dynamic team, ensuring that every interaction is handled with care and professionalism. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, this opportunity is perfect for you. Join a company that values your contributions and offers a collaborative atmosphere where you can grow your skills.

Qualifications

• Exzellente verbale Kommunikationsfähigkeiten sind erforderlich.
• Fähigkeit, unter Druck ruhig zu bleiben und Probleme präzise zu lösen.

Responsibilities

• Bearbeitung von Kundenanfragen über Telefon und schriftliche Korrespondenz.
• Lösung von Problemen mit Präzision und Effizienz.

Skills

Verbal Communication

Problem-Solving

Team Collaboration

Ability to Work Under Pressure

Prioritization

Job description

Customer Service Advisor - (phone number removed)
Shift Times: Monday- Friday 40HPW
Pay Rate: £12.80PH
Location: Hybrid working, EX1 3UT

Job Purpose / Overview
In this role you will play a key part in helping us with customer queries to deliver a great customer experience with every contact - telephony/written correspondence. Reporting to the New Connections Manager within the heart of the operations team, as a New Connections customer service advisor, you won't just be helping our customers understand the installations process; you'll be part of the driving force behind revolutionising our many processes within the new connections team and delivering unparalleled customer experiences to both our large and mid-market customers.

Key Responsibilities:

1. Call Handling: Serve as a point of escalation for customer queries that come via our phone lines.
2. Problem-Solving: Demonstrate a keen problem-solving ability, addressing issues with precision and efficiency.
3. Communication Excellence: Exhibit excellent communication skills. To succeed you will need:

• Excellent verbal communication skills.
• Ability to remain calm.
• Problem-solving skills.
• Able to prioritise conflicting activities and work under pressure.
• Ability to work collaboratively in a team and on own initiative.

Apply now and a member of the team will be in touch.