Customer Service Advisor

TN United Kingdom; South Molton; On-site; GBP 40,000 - 60,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Kundenserviceberater, um die Bedürfnisse älterer Kunden zu erfüllen. In dieser Rolle sind Empathie, Geduld und Freundlichkeit entscheidend, da Sie Bestellungen entgegennehmen und Kunden anrufen. Sie werden Teil eines Teams, das sich leidenschaftlich dafür einsetzt, den Kunden exzellenten Service zu bieten und Vertrauen aufzubauen. Mit einer umfassenden Schulung und attraktiven Zusatzleistungen bietet diese Position eine großartige Gelegenheit, in einem unterstützenden Umfeld zu arbeiten, das sich um das Wohl seiner Kunden kümmert.

Benefits

Umfassendes Schulungsprogramm

Generöse Urlaubsansprüche

Möglichkeit, zusätzliche Urlaubstage zu kaufen

Einzelhandelsrabatte

Kostenloses Parken

Kostenloser Truthahn oder Gutschein zu Weihnachten

Qualifications

• Erfahrung im Kundenservice und Umgang mit Bestellungen am PC.
• Gute Kommunikationsfähigkeiten und einfühlsame Natur.

Responsibilities

• Telefon- und Internetbestellungen entgegennehmen und Kunden anrufen.
• Kundenservice auf höchstem Niveau bieten und Kundenakten aktualisieren.

Skills

Kundenservice-Erfahrung

PC-Order-Management

Telefonkommunikation

Aufmerksamkeit für Details

Gute schriftliche Englischkenntnisse

Erfahrung im Umgang mit älteren Menschen

Teamarbeit

Führerschein

Education

GCSE Mathematik und Englisch oder gleichwertig

Job description

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This role is working 37.5 hours per week, any 5 in 6 days

The role of our Customer Services Advisor is critical to the success of our business.

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

The role involves the taking of customer orders and also the making of outbound courtesy calls.

These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.

Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to deliver to our customers each week.

The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

Who We Are

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years.

Part of the apetito group, an award-winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary, you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more!

£11.45 per hour + bonus + benefits

Responsibilities

1. Responsible for taking telephone / internet orders and making outbound calls to customers and prospects.
2. Support drivers with route planning for the next day’s delivery rounds.
3. Ensure each customer receives “exemplary” service on each contact.
4. Update customer records and liaise with relatives as required.
5. Ensure customers’ needs are met, including guidance on cooking, storing, and re-ordering meals.
6. Prepare promotional materials and communicate new products or promotions.
7. Search for and provide new business opportunities.
8. Share best practices with colleagues to improve service.
9. Promote the benefits of WFF healthy and nutritious meals to customers.

Qualifications/Personal Qualities

Essential:

• Experience in a customer service role
• Confident with managing orders on a PC
• Confident telephone manner
• Attention to detail and accuracy
• Numerate; good written English; GCSE Maths & English or equivalent
• Ability to meet deadlines
• Experience in the elderly/care market
• Teamwork experience
• Full UK Driving Licence

Personal Qualities:

Focused on excellent customer service with a caring and empathic nature. Demonstrates a genuine interest in people and effective communication skills with the public and families.

• Enjoy engaging with elderly customers.
• Build trust and get to know customers personally.
• Good listening skills and treat each customer as an individual.
• Clear telephone voice and adaptable communication style.
• Relate to people at all levels.
• Self-motivated, able to plan and manage own time.
• Act as a link during delivery issues.
• Learn in-house systems for order management and database handling.
• Work well in a team and promote WFF products and services.
• Flexible and willing to assist in other areas when needed.