Branch Manager

West Brom Building Society; Dudley; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Annual leave from 25 days plus BH

Pension scheme

Private medical insurance

Staff perks and discounts

West Bromness culture

Job summary

West Brom Building Society is seeking a Branch Manager to oversee daily branch operations and lead a high-performing team. You will coach staff, manage recruitment and retention, and help customers with home ownership and savings goals.

The role emphasizes customer-centric service, strong communication, empathy, and flexibility to support busy periods and local community involvement. Full-time hours apply at 35 per week.

Qualifications

• Experience in people management and recruitment, preferably in financial services.
• Positive, helpful attitude and a heartfelt approach to customers.
• Collaborative mindset with ability to share ideas and support the team.
• A customer-centric focus and strong communication skills.
• Empathy, listening and the ability to adapt to busy periods.
• Tech proficiency and willingness to learn new systems.

Responsibilities

• Oversee day-to-day branch operations.
• Lead, coach and manage a high-quality team.
• Recruitment and retention of staff, enforcing good behaviours.
• Assist customers on their home ownership or savings journeys.
• Stay updated on products and services to support customers and staff.
• Ensure branch safety during opening/closing, and support local communities.

Skills

People management

Positive attitude

Team collaboration

Customer-centric

Clear communication

Empathy

Flexibility

Tech-savvy

Curious mindset

Job description

Branch Manager

Branch Manager role at West Brom Building Society. Pay range: This range is provided by West Brom Building Society. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range: Direct message the job poster from West Brom Building Society. Hours: 35 hours per week 09.00 - 14.00 (Customer Facing) 14.00 - 17.00 (Telephony) Monday - Friday / 09.30 - 12.30 Saturday.

Location: 2 Providence Place West Bromwich B70 8AF.

We're made for each other. At the West Brom, we know solid futures don't happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we'll do everything we can to help them build the life they want bit by bit. We're all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you'll put the customer at the heart of everything you do and make a positive lifelong impression.

What you’ll be doing

• Looking after the day to day running of your branch.
• You’ll be leading and coaching your team whilst ensuring everything runs smoothly.
• Managing recruitment and retention of a high-quality team whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
• Whether someone's looking for their first home or to build up savings they can rely on, you'll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you're always ready to share your knowledge and support with our customers and your team.
• Keeping things safe and sound in branch, especially when we're opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.

What we’re looking for

• People management experience including performance management and recruitment within a financial services industry.
• Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
• Someone with an infectious team spirit who's ready to collaborate and share ideas.
• A customer centric person who holds a genuine interest in customers and their needs.
• A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
• Empathy, we want you to put yourself in others' shoes. You'll need to listen, understand, and offer support to all our customers, as well as your team.
• Flexibility, there'll be times when we'll need you to step up to help other teams, especially during our busy times.
• Tech-savvy - you'll need to be able to use a computer and work your way around our systems once we've shown you the ropes.
• A curious mindset, you'll be ready to learn and grow, open to challenges and developing new skills.

Benefits

• We pride ourselves on our development opportunities and always look to promote from within wherever possible,
• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
• 2 paid volunteering days a year,
• Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we'll match your further contributions up to 10.6%
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
• Life assurance provided by the Society at 4 times your salary,
• Yearly performance related pay scheme and pay review,
• Private medical insurance that's discounted when your time with us grows, with the option to include family members,
• Salary Sacrifice Electric/Hybrid Car Scheme,
• A Perkbox account - giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
• And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.

We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We'll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at .

Senior level: Not Applicable

Employment type: Full-time

Job function: Customer Service

The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877.