Customer Service Advisor

Office Angels; Yeovil; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Advisor to join their friendly team in Yeovil. This role offers a stable Monday to Friday schedule, where you will deliver exceptional service to customers both over the phone and via email. You will thrive in a supportive environment, solving problems and ensuring customer satisfaction. With generous holiday allowances, comprehensive health coverage, and an attractive pension plan, this position is perfect for those who value routine and stability while making a meaningful impact in customer service.

Benefits

Generous Holiday Allowance

Festive Break

Comprehensive Health Coverage

Cycle to Work Scheme

Attractive Pension Plan

Qualifications

• Previous experience in a customer service environment is essential.
• Ability to work effectively under pressure and meet tight deadlines.

Responsibilities

• Provide high standards of service and support to customers over the telephone.
• Act as a key interface handling queries, orders, and complaints.

Skills

Customer Service Experience

Communication Skills

Problem Solving

Teamwork

Interpersonal Skills

Tools

Computer Systems

Job description

Are you passionate about delivering exceptional customer service? Do you value stability and the routine of a Monday to Friday role? If so, we have the perfect opportunity for you to join our client's team as a Customer Service Advisor!

Job Title: Customer Service Advisor

Location: Yeovil, Somerset

Salary: Circa £25,500 PA

Hours: Monday to Friday, 9am - 5pm (1 hour for lunch)

Benefits:

• Generous Holiday Allowance: Enjoy 26 days of holiday per year, plus bank holidays, giving you plenty of time to relax and recharge.


• Festive Break: Save 3-4 days for a well-deserved Christmas shutdown, ensuring you can fully enjoy the festive season with your loved ones.


• Comprehensive Health Coverage: Benefit from critical illness cover, death in service protection, and company sick pay, providing you and your family with peace of mind.


• Cycle to Work Scheme: Take advantage of the cycle to work scheme, promoting a healthy lifestyle and a greener commute.


• Attractive Pension Plan: Secure your future with the pension plan, where the employer contributes 6% and the employee contributes 2%.

The Role:

Join a small and friendly team of 5, where you will provide high standards of service and support to prospective, new, and existing customers over the telephone and by email. You will enjoy problem solving, solution seeking and providing customers with a knowledgeable service. This role is perfect for someone looking to make a position their own and become a master of their craft.

Key Responsibilities:

• Provide high standards of service and support to prospective, new, and existing customers over the telephone.


• Act as a key interface between the company and their customers, handling queries, orders, and complaints.


• Offer technical support and product sizing details.


• Notify customers and Key Account Managers about deliveries.


• Place and progress product orders.


• Perform general administrative duties, including price updates and posting sales leads.

Skills & Experience:

• Previous experience in a customer service environment is essential.


• Ability to work effectively under pressure and meet tight deadlines.


• Proficiency in computerised and manual systems.


• Excellent communication skills at all levels.


• Strong team player with the ability to work independently.


• Excellent interpersonal skills.

If you are a motivated individual who values stability and routine, and has a passion for customer service, we would love to hear from you!

How to Apply: To apply for this role, please do so online or email your CV to [e-mail]. If you would like to speak to a member of the team before applying, please call Debbie on 01823 285440.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.