Customer Service Advisor

Rothley Ltd; Wolverhampton; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in the Wholesale Building Materials industry seeks a Customer Service Advisor in Wolverhampton. The ideal candidate will have strong customer service experience, multitasking abilities, and proficiency in software tools. Offering a competitive salary, extensive leave benefits, and a supportive work environment.

Benefits

20 days holiday plus 8 bank holidays

Company Healthcare cash plan

Life assurance

Company Pension

Support with professional development

Qualifications

• Prior customer service experience essential.
• Strong administrative and organizational skills required.
• Pro-active approach to customer service emphasized.

Responsibilities

• Handle all incoming customer queries and complaints.
• Provide quotations and check product availability.
• Maintain accurate customer information in CRM.

Skills

Problem Solving

Writing Skills

Numeracy

Attention to Detail

Tools

Sage

Phocas

AIM

Job description

We are looking for a pro-active, friendly, positive and self-driven candidate with the ability to work independently and as part of a team. They will be passionate about giving the highest level of service to our customers with a keen attention to detail.

Knowledge & Key Skills

Proficiency in a range of software including excel.

Good financial acumen, commercially aware, numerate with ability to prepare quotes.

Excellent writing skills with the competence to quickly compose emails to a wide range of business customers.

Initiative to solve problems and deal with complaints in a positive and diplomatic manner.

Ability to efficiently work on multiple tasks at any one time

Must Have’s

-Previous customer service experience

-Strong administrative and organisational skills

-Be able to demonstrate a pro-active approach to business situations that deliver a high customer service level and support business strategies

-Use of Sage/ Phocas/ AIM

Key Activities & Responsibilities

- Handling all incoming customer queries and questions

- Providing the appropriate service and information or referring clients to another department

- Resolving customer complaints and issuing refunds/ collections as needed

- Resolving highly technical problems and arranging product replacements for customers

- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information

- Providing quotations and checking product availability

- Handling payment transactions

- Process orders received via phone, email or web

- Wide range of general admin including, but not limited to; setting up new accounts, responding to web enquiries, filing, updating portals and sending tracking information

- Follow up and chase customer quotes

- Passing leads on to the sales team

- Set reminders on customer accounts to follow up on previous out of stock products in order to generate more business

- Support with the launch of marketing campaigns by pro-actively discussing with customers

Rothley is a company with heritage, but we’re far from stuck in our ways. We’re constantly investing in our brand, our products and our people—and as part of our customer service team, you’ll have the chance to make a genuine impact as we grow. You’ll be encouraged to develop your skills, share your ideas and help shape how we show up in the world.

A competitive salary of £25,000–£28,000 depending on experience

20 days’ holiday plus 8 bank holidays, with an extra day added for each year of service up to 23 days, and additional company Christmas shutdown days that won’t be deducted from your allowance.

Company Healthcare cash plan scheme

Life assurance

Company Pension

Friendly, down-to-earth team who genuinely collaborate

Support with professional development

Company socials, product samples and sneak peeks before launch

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Wholesale Building Materials

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