Client Services Coordinator

Allscreens Nationwide Ltd; City of Edinburgh; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Real Living Wage

Enhanced Leave

Health plan

Transport loans

Incentives based on performance

Job summary

Change Waste Recycling in Edinburgh is seeking a customer-focused team member to join its Client Services Team. You will handle client communications via our bespoke systems and work in a fast-paced office environment to maintain exceptional service levels.

The role emphasizes clear English communication, reliable call handling, and the ability to multi-task within a sustainability-focused SME. Benefits include the Real Living Wage, enhanced leave, health benefits, and transport loans.

Qualifications

• Fluent English and professional communication skills.
• Telephony experience in a customer-facing role is preferred (min 6 months).
• Strong communication, planning and organisation abilities required.
• Ability to prioritise, multi-task and work under pressure.

Responsibilities

• Handle customer communications with clients and internal teams using bespoke systems.
• Be part of a high-performing Client Services Team and maintain high customer satisfaction.
• Contribute to efficient call-handling and service delivery in a sustainability-focused SME.

Skills

Fluent English

Telephony experience

Communication

Planning & organisation

Multitasking

Reliability

Office365

Job description

JOIN AN AWARD-WINNING SUSTAINABILITY LEADER AND DEVELOP YOUR CUSTOMER SERVICE CAREER IN THE FAST-GROWING ENVIRONMENTAL SECTOR

This role offers you the chance to build valuable skills while making a real impact in sustainability. You'll be part of a

high-performing team at the heart of our operations.

ABOUT CHANGE WASTE RECYCLING

Change Waste Recycling is dedicated to driving sustainability and providing industry leading waste management solutions

nationwide, enabling businesses to reduce waste, carbon, and costs.

Winners of the Edinburgh Chamber of Commerce 2026 High Growth Business of the Year, we're now looking for a new member to join our

Client Services Team!

WHAT YOU'LL BE DOING

You’ll develop your customer service skills in an office-based, call-handling role. This challenging position puts you at the

centre of our communication hub.

You’ll handle professional communications with clients and internal teams using our bespoke systems. Working within a

high-performing team, you’ll help maintain our commitment to excellent customer satisfaction.

WHAT WE'RE LOOKING FOR

• Fluent, clear, and professional English language skills
• Proven telephony experience - preferably from a customer facing role (minimum 6 months)
• Excellent communication, influencing, planning, and organisational skills
• Ability to prioritise and manage workload, effectively multi-tasking at pace
• Credible, confident, reliable, and resilient
• Proficient in use of Office365 and comfortable learning new systems

WHY JOIN US?

This is an opportunity to develop your service skills within a growing, sustainability-focused SME. We want team players who take

pride in their work, and thrive in a fast-paced environment.

In return, we offer:

• Starting salary based on the Real Living Wage
• Enhanced Leave options (minimum 7 weeks annual leave), plus Birthday Leave
• Health Cash Plan and wellbeing benefits
• Interest-free transport loans
• Incentives based on performance and more!

Ready to advance your customer service career while contributing to a more sustainable future? Apply today and become part of our