Client Service Advisor

Everywhen; Warmley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Supportive team environment

Career progression opportunities

Competitive benefits package

Job summary

Everywhen in Warmley, United Kingdom, is seeking a customer service role focused on insurance policy support. You will handle inbound and outbound calls, providing clear, accurate advice with empathy to our customers.

The role requires a professional telephone manner, attention to detail, and the ability to work in a fast-paced environment while maintaining compliance with industry standards. This position offers a supportive team and opportunities for progression.

Qualifications

• Excellent telephone manner and strong written communication skills.
• Experience in an insurance role is desired.
• Ability to work in a fast-paced environment while delivering outstanding service.
• Strong problem-solving skills and attention to detail.
• Note: Insurance experience is required.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide clear, accurate advice and support to customers on their insurance policies.
• Resolve queries efficiently while maintaining compliance with industry standards.
• Update and maintain customer records with precision and attention to detail.

Job description

What you’ll do:

• Handle inbound and outbound calls with professionalism and empathy.
• Provide clear, accurate advice and support to customers on their insurance policies.
• Resolve queries efficiently while maintaining compliance with industry standards.
• Update and maintain customer records with precision and attention to detail.

What we’re looking for:

• Excellent telephone manner and strong written communication skills.
• Experience in an insurance role is desired
• Ability to work in a fast-paced environment while delivering outstanding service.
• Strong problem-solving skills and attention to detail.
• Please note: We’re looking for candidates with insurance experience

Why join us?

• A supportive team environment where your expertise is valued.
• Opportunities for career development and progression.
• Competitive benefits package.

#AIB #LI-RK1 INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.