Customer Service Advisor

School Result; West Midlands; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

5.6 weeks annual leave

Up to 50% off garage bills

25% off Halfords products

Discounts on groceries and more

Financial planning support

Health Cash Plan

Pension Scheme & Life Assurance

Job summary

A leading automotive service company is seeking a part-time Customer Service Advisor in the West Midlands. The role involves greeting customers, managing bookings, and providing support in a fast-paced environment. Candidates should have excellent customer service skills, be IT literate, and hold a full UK driver's license. The position offers a comprehensive benefits package including discounts and career development opportunities.

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate and comfortable using booking systems.
• Ability to handle difficult situations calmly and professionally.
• Experience working towards and achieving performance targets.
• Must hold a full UK driver's licence with fewer than 9 points.
• Must hold a full UK driving licence with few than 9 points (for vehicle collection/delivery).

Responsibilities

• Greet and assist customers in person and over the phone.
• Book appointments and manage service schedules.
• Address customer queries and concerns with empathy and professionalism.
• Collaborate with technicians and service managers.
• Maintain accurate records and update customer profiles.
• Promote Halfords products and services where appropriate.
• Assist with vehicle collection/delivery as required.

Skills

Excellent customer service

IT literate

Calm under pressure

Performance target achievement

Automotive experience

UK driving licence

Job description

Overview

Halfords, the UK’s largest automotive service, maintenance, and repair business, is currently hiring a Customer Service Advisor for its West Midlands location. This is a part-time, on-site role offering 25 hours per week (centre closed on Sundays), ideal for individuals who are passionate about customer service and interested in joining a fast-growing company focused on motoring services and electric mobility.

About Halfords

Halfords is the UK’s leading retailer of motoring and cycling products and services, with a nationwide network of Autocentres and retail stores. We’re proud to be a trusted name in vehicle maintenance, repair, and mobility innovation. As we continue to expand, we’re looking for enthusiastic team members who want to be part of our success story and help get the nation safely back on the move.

Location & Compensation

• Location: West Midlands, England, United Kingdom
• Work Type: On-site
• Employment Type: Part-Time (25 hours/week)
• Centre Hours: Closed on Sundays
• Referral Bonus: Earn extra through our refer-a-friend scheme (T&Cs apply)

Role Summary

As a Customer Service Advisor, you’ll be the welcoming face for our customers, responsible for:

• Handling job bookings using our in-house system
• Discussing technical concerns and service needs with customers
• Providing professional, friendly, and efficient customer support
• Supporting the Autocentre team in delivering outstanding service
• Collecting and delivering vehicles as needed

Key Responsibilities

• Greet and assist customers in person and over the phone
• Book appointments and manage service schedules
• Address customer queries and concerns with empathy and professionalism
• Collaborate with technicians and service managers to ensure smooth operations
• Maintain accurate records and update customer profiles
• Promote Halfords products and services where appropriate
• Ensure compliance with company policies and safety standards

Required Skills & Experience

• Proven track record of delivering excellent customer service
• IT literate and comfortable using booking systems
• Ability to handle difficult situations calmly and professionally
• Experience working towards and achieving performance targets
• Ideally, experience in an Autocentre or automotive environment
• Must hold a full UK driver’s licence with fewer than 9 points (vehicle collection/delivery required)

Halfords offers a comprehensive benefits package to support your wellbeing and career growth:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres
• 25% off most Halfords products in retail stores
• Discounts on groceries, shopping, insurance, restaurants, and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike and enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream (access up to 30% of salary in advance)
• GP Access 24/7, 364 days a year
• Share Save Scheme with 20% discount on shares
• Health Cash Plan to claim back healthcare costs
• Pension Scheme & Life Assurance
• Career development and internal progression opportunities

Why Join Halfords?

• Be part of a dynamic and inclusive team
• Work for a company that values diversity and equal opportunity
• Access training and development to grow your career
• Join a business that’s leading the way in electric mobility and motoring innovation
• Make a real impact on customer satisfaction and safety

Application Process

Ready to take the wheel and join the Halfords family? Click here to Apply now through the Halfords careers portal or LinkedIn. We welcome applications from candidates of all backgrounds and encourage you to apply even if you don’t meet every single requirement.