Customer Service Advisor

Michael Page (UK); West Malling; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading house builder in West Malling is seeking a Customer Service advisor to enhance the customer experience. This permanent role offers an engaging work environment where successful professionals can apply their communication skills and problem-solving abilities while supporting various teams within the organization.

Benefits

Excellent benefits

Opportunities for growth

Supportive work environment

Qualifications

• Experience in a customer service environment, preferably in the property industry.
• Excellent written and verbal communication abilities.

Responsibilities

• Act as the main point of contact for customer inquiries and concerns.
• Maintain accurate records of customer interactions.
• Support sales and property management teams with customer-related tasks.

Skills

Organisational skills

Problem-solving skills

Communication

Attention to detail

Proactive approach

Collaborative mindset

Tools

Customer relationship management software

Job description

• Excellent benefits
• Previous relevant experience is essential

About Our Client

The organisation is a growing house builder committed to providing exceptional service to its customers. They operate within a professional and fast-paced environment, ensuring a focus on quality and customer care.

Job Description

• Act as the main point of contact for customer inquiries and concerns.
• Provide clear and helpful communication to resolve client issues promptly.
• Maintain accurate records of customer interactions and resolutions.
• Coordinate with internal teams to ensure timely responses and solutions.
• Monitor and report on customer feedback to help improve services.
• Support the sales and property management teams with customer-related tasks.
• Ensure compliance with company policies and industry regulations.
• Assist in enhancing the overall customer experience.

The Successful Applicant

A successful Customer Service advisor professional should have:

• Strong organisational and problem-solving skills.
• Excellent written and verbal communication abilities.
• Attention to detail and a proactive approach.
• Experience in a customer service environment, preferably within the property industry.
• Proficiency in using customer relationship management software or similar tools.
• A collaborative mindset and ability to work well in a team.

What's on Offer

• Permanent position with opportunities for growth.
• Work within a supportive and professional environment.
• Convenient location in West Malling.
• Be part of a company committed to excellence in the property industry.

If this Customer Service advisor role in West Malling aligns with your skills and experience, we encourage you to apply today