Customer Service Advisor

Aqua Cure Ltd; West Lancashire; On-site; GBP 27,300; Full time

Benefits offered by this job

23 days' annual leave

Company Pension Scheme

Access to Employee Assistance Programme

Volunteering Day

Long Service Awards

Employee Support Network

Job summary

A leading water treatment company in the West Lancashire area seeks a Customer Service Advisor to provide exceptional service to customers. Responsibilities include handling inquiries, processing orders, and maintaining records. Ideal candidates should possess strong communication skills, a friendly demeanor, and the ability to multitask. The role offers a bonus opportunity and benefits including annual leave, a pension scheme, and mental health support, making it a great opportunity for those looking to excel in customer service.

Qualifications

• Prior experience in customer service is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities.
• Highly organized and detail-oriented.
• Ability to multitask and prioritize tasks effectively.
• Friendly and approachable demeanor.

Responsibilities

• Handling customer inquiries via inbound telephone calls.
• Resolving customer issues in a timely and satisfactory manner.
• Processing orders and creating invoices.
• Maintaining customer records in the database.
• Providing excellent customer service and support.

Skills

Communication Skills

Problem-Solving Abilities

Organizational Skills

Multitasking

Tools

Microsoft Office Suite

Job description

Base pay range

This range is provided by Aqua Cure Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Aqua Cure Group, a leading company in the Water Treatment industry, is seeking a dedicated and customer-oriented individual to join their team as a Customer Service Advisor. In this role, you will be responsible for providing excellent service and support to our valued customers. You will respond to customer calls and emails in a timely and professional manner, providing accurate information and guidance. Additionally, you will process orders, create invoices, and maintain customer records in our database. You should have strong communication skills, both verbal and written, a friendly and approachable demeanor, and a genuine desire to assist customers. You must be highly organized, detail-oriented, and capable of multitasking and prioritizing tasks effectively. In addition, good problem-solving skills are essential.

£150 per month discretionary bonus upon delivering budget (£27,300 OTE)

Working hours are Monday - Thursday 8.30am - 5.30pm with a 5pm finish on a Friday

Key responsibilities

• Handling customer inquiries via inbound telephone calls and providing accurate information
• Resolving customer issues in a timely and satisfactory manner
• Processing orders and creating invoices
• Maintaining customer records in the database
• Providing excellent customer service and support

Requirements

• Prior experience in customer service is preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Highly organized and detail-oriented
• Ability to multitask and prioritize tasks effectively
• Friendly and approachable demeanor
• Proficiency in Microsoft Office suite

Benefits

• Monday to Friday working pattern
• 23 days' annual leave increasing with long service + Bank Holidays
• Company Pension Scheme
• 24 hours access to Employee Assistance Programme + Volunteering Day + Long Service Awards
• Employee Support network and Mental Health Assistance