Customer Service Advisor

Swans Travel Group; United Kingdom; On-site; GBP 23,000 - 27,000; Part time

Job summary

A well-established company seeks several Customer Service Advisors to join a friendly team. The role involves providing excellent customer service, meeting performance expectations, and adhering to company policies. Full and part-time roles are available with competitive salary and benefits including paid training, holiday, and discounts.

Benefits

Full paid training and development

Ongoing incentives to keep you motivated

28 days holiday (including bank holidays) + your birthday OFF with pay

Company pension

Discounts at top brands

Qualifications

• Good level of verbal and written communication skills.
• Basic telephony and computer literacy skills.
• Positive approach to providing excellent customer service.

Responsibilities

• Ensure exceptional customer service is provided in line with expectations.
• Achieve performance expectations in line with KPIs while maintaining accuracy.
• Operate within regulatory frameworks like the FCA.

Skills

Verbal communication

Written communication

Customer service

Job description

1 week ago Be among the first 25 applicants

Our client is looking to recruit several Customer Service Advisors to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.

Duties

Ensuring exceptional customer service is provided to all customers, in line with the service departments expectations.

Achieve your performance expectations in line with the customer service department KPIs while maintaining accuracy within your work by following company policies and procedures.

You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to

Good level of verbal and written communication skills.

Basic telephony skill

Basic computer literacy skill

A positive approach to providing excellent customer service.

Pay & Shifts

£23,809.50 to £26,190.45per yearBonus

Full and part time roles available, between 8 am and 10 pm.

Must be flexible, 5 days out of 7- including weekends on a rotational basis

Whats in It for You?

Weve got a ton of awesome perks for you, including:

• Full paid training and development well support you every step of the way!
• Ongoing incentives to keep you motivated and rewarded.
• 28 days holiday (including bank holidays) + your birthday OFF with pay
• A company pension to help secure your future.
• Discounts at top brands and much more!
  
  

To Apply, send an up-to-date CV.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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