Customer Service Advisor

Arcms; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Customer Service Advisor, based in Kent, with a full-time role focused on providing outstanding support and building customer relationships. You will work within a cordial team environment that values effective communication and service delivery standards, along with incredible benefits and professional growth opportunities.

Benefits

23 days holiday plus bank holidays

Career and professional development

Wide range of shopping discounts

Health and well-being support

Qualifications

• Experience in customer facing roles desirable.
• Confident on the phone and comfortable in a fast-paced environment.
• Positive, hands-on approach to customer interactions.

Responsibilities

• Accurately receiving and processing orders.
• Responding to customer enquiries in a timely manner.
• Building and maintaining customer relationships.

Skills

Customer service

Communication

Teamwork

Job description

Join to apply for the Customer Service Advisor role at ARC Management Systems

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Join to apply for the Customer Service Advisor role at ARC Management Systems

Customer Service Advisor Vacancy at FM Conway!

FM Conway is looking to recruit a Customer Service Advisor to work within our Aggregate and Asphalt division, based at our Head Office in Sevenoaks, Kent. You will join us on a full time, permanent basis working Monday to Friday, 07:30 to 16:00.

The duties of the Customer Service Advisor role will include:

• Accurately receiving and processing orders
• Responding to customer enquiries in a timely and professional manner
• Maintaining excellent customer service and effective communication in order to meet service delivery standards
• Building and maintaining relationships with our customers as well as our internal distribution, commercial and administration team
• Ensuring compliance with the service level standard
  
  

What skills and experience do you need?

As our Customer Service Advisor, you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. Peak times will include dealing with calls, emails and orders therefore, you will need to have a positive hands-on approach. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however not essential.

What benefits will you receive?

As our Customer Service Advisor, we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays and a wide range of shopping discounts though our Rewarding Great People platform. We also offer a range of health and well-being benefits including a 24-hour advice line and support from our mental health first aiders.

A brief introduction to FM Conway and our Aggregate and Asphalt Division

FM Conway is a family run business with over 60 years' experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. As a family business the heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family.

Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model.

So if you feel that this is a role for you and would like to join the team as a Customer Service Advisor, then please click ‘apply' today.

Closing Date: 09/07/2025

FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy

At our heart we are a family that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are recruiting for.

We look forward to receiving your application!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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