Customer Service Advisor

Thorn Baker Industrial; Thornbury; On-site; GBP 25,000; Full time

Job summary

Thorn Baker Industrial Recruitment recrute pour des postes de Customer Service Advisor dans un environnement de fabrication moderne à Thornbury. Ce poste offre une opportunité de formation et peut mener à un emploi permanent. Les candidats doivent être investis dans la formation, avoir de bonnes compétences informatiques et pouvoir travailler efficacement en équipe.

Benefits

Pension d'entreprise avec jusqu'à 5% matching

Assurance vie: 3.5 fois votre salaire

Programme de partage des économies

33 jours de congés (y compris jours fériés)

Qualifications

• Compétences informatiques et administratives excellentes.
• Expérience en service clientèle appréciée.
• Capacité à travailler en environnement dynamique.

Responsibilities

• Gérer les demandes et plaintes des clients.
• Collaborer pour assurer une excellente expérience client.
• Mettre à jour les dossiers clients avec précision.

Skills

PC skills

Administrative skills

Customer service experience

Teamwork

Ability to work in fast-paced environment

Job description

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Customer Service Advisor at Thorn Baker Industrial Recruitment

Thorn Baker Industrial Recruitment is currently recruiting for a number of Customer Service Advisor roles to work in a clean, modern, and fast-paced manufacturing environment in Thornbury, Bristol.

Are you looking for a job where the company invests in your training? Do you want a role that is temporary ongoing but could lead to a permanent position for the right candidate? If yes, then Thorn Baker Industrial Recruitment might have the opportunity you're seeking.

We are looking for candidates with a keen eye for detail, computer literacy, and a willingness to absorb training. The working hours are from 8am to 5pm.

The role offers training under the guidance of fantastic on-site trainers, making it suitable for reliable and driven individuals seeking a stable role with progression opportunities.

About the Client

Following company growth, the global retail network now has over 7,200 stores and 39,000 employees across 40+ countries. They offer high-quality, affordable medical products and services, with well-known retail brands across Europe, North & Latin America, and Asia. The company has been awarded LinkedIn Top Employer.

Pay and Benefits

• £12.56 per hour (£24,495 per annum)
• Hours: Monday to Friday
• Company Pension with up to 5% matching
• Life insurance: 3.5 times your salary
• Small team environment (8-9 people)
• Share Save Scheme
• 33 days holiday (including bank holidays)

Responsibilities

• Handle customer inquiries, provide technical advice, and resolve complaints.
• Work collaboratively to ensure excellent customer experience.
• Maintain professional telephone manners with external and internal customers.
• Proactively minimize order delays and keep customers and colleagues informed.
• Advise customers about product and service updates.
• Update customer records accurately and in real-time.
• Make decisions appropriate to the role and communicate potential impacts.
• Collaborate with other departments to meet customer deadlines.
• Stay updated on industry developments and focus on personal development.
• Follow quality standards and health and safety guidelines.
• Maintain a tidy, safe working environment and practice good housekeeping.
• Reflect company values and lead by example.

Qualifications and Experience

• Excellent PC and administrative skills
• Ability to work as part of a multi-disciplinary team
• Experience in a customer service environment
• Ability to work in a fast-paced environment

Next Steps

Apply with your CV or call Dan at our Nottingham office for more information. Once you complete this step, you will receive a start date. The usual turnaround time is about a week.

If this role isn’t suitable, visit our jobs page for more opportunities: https://www.thornbakerindustrial.co.uk/job-search