Customer Service Advisor

TN United Kingdom; Stevenage; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dedicated team as a Customer Services Adviser, where your exceptional communication skills will shine. In this role, you'll support local volunteers in providing first aid at events, ensuring the safety and well-being of the community. Be part of an organization committed to transforming out-of-hospital care and saving lives through first aid training and education. With a welcoming team and a focus on personal development, this opportunity offers a rewarding career path in a meaningful field. If you're passionate about making a difference, this role is perfect for you.

Benefits

Competitive salary & pension scheme

Cycle to work scheme

Health and Wellbeing portal

Employee Assistance Programme

Discounts on various services

Qualifications

• Excellent communication skills for dealing with customers and volunteers.
• Strong attention to detail in service delivery.

Responsibilities

• Deliver exceptional customer service to support local volunteers.
• Liaise with volunteers for first aid cover at events.

Skills

Customer Service

Communication Skills

Attention to Detail

Job description

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Job Title: Customer Services Adviser

As a customer services adviser, you will be responsible for delivering exceptional customer service to our customers. You will liaise with local volunteers to support them in providing first aid cover at events. You will be part of a welcoming, supportive team that will help you understand this unique organisation.

Please see the detailed job description on our website or once you click apply.

About You

You need to have an eye for detail and excellent communication skills, capable of dealing with customers, staff, and volunteers.

About Us

St John Ambulance works at the heart of communities, providing first aid, ensuring safety at events, and working alongside the NHS in response to 999 calls.

Every year, hundreds of thousands of people learn how to save lives through our training, education, and youth programmes.

Over the next decade, we aim to transform out-of-hospital care, positively impacting the people we treat and the communities we serve.

We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.

What You Will Receive

• Competitive salary & pension scheme
• Cycle to work scheme
• Health and Wellbeing portal — access to financial, health, and wellbeing support, and an Employee Assistance Programme
• Discounts — access to Blue Light and NHS discounts, as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays, and shopping