Customer Service Advisor

TrustFord; Staines-upon-Thames; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Performance bonus

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Part

Volunteer day

Cycle to work purchase scheme

Perks at Work discount website

Job summary

TrustFord invites applications for a Customer Service Advisor to join a friendly local team in the United Kingdom. You’ll engage with customers face-to-face and over the phone, providing high-quality service while handling confidential information and working to deadlines.

The role includes comprehensive training (including a residential induction academy), a performance-related bonus, 33 days’ holiday, and additional employee benefits.

Qualifications

• Excellent communication skills.
• Experience in selling/customer service environment.
• Able to handle sensitive and confidential information.
• Willingness to contribute to your team and customers.

Responsibilities

• Assist customers in person and in-store or on-site interactions.
• Work to deadlines and support sales/service targets.
• Maintain confidentiality and handle sensitive information.
• Participate in training and induction programmes to develop skills.

Skills

Communication

Customer service

Face-to-face

Team player

Deadline-driven

Job description

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.

Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days’ holiday, and other great benefits we’ll give you the rewards you deserve.

• Are you a team player?
• Can you demonstrate a high level of customer care?
• Do you have experience in engaging with customers face to face?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based upon your performance
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.