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Customer Service Advisor

Wake Up Performance

Salford

On-site

GBP 22,000 - 28,000

Full time

3 days ago

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Job summary

Wake Up Performance is seeking a Customer Service Advisor to join their dynamic team in Salford. The role involves managing high volumes of customer interactions, ensuring the delivery of top-notch service, and working collaboratively to improve processes. This position offers a supportive work environment and an array of employee benefits.

Benefits

25 days holiday plus bank holidays and option to buy more

Pension matching up to 6% after year 1

Life cover that can be increased

Confidential support and counselling

Health plan covering everyday medical costs

Exclusive high street discounts

Access to up to 20% pay before payday

Qualifications

Experience in customer services is essential.
Driven to exceed customer expectations.
Great ability to handle queries and log calls effectively.

Responsibilities

Handle high volumes of inbound and outbound customer calls.
Provide advice and solutions to customer queries.
Work as part of a team to enhance customer experience.

Skills

Customer Service Experience

Problem Solving

Curiosity to Learn

Computer Skills

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Where has your journey taken you so far?

Are you curious to learn?
Experienced in customer services?
Enjoy problem solving?
Great computer skills?
Passionate about helping others?
Driven to go above and beyond for your customers?
Are you always thinking about what could be?

Then why not make our journey your journey?

Play an important part in our journey

Youll work as part of a team to make sure that you lead the way in delivering the best customer service to our internal teams and our customers. Youll handle a high volume of inbound and outbound calls, providing advice and solutions to customer queries.In our busy and friendly team, your role is to respond to, and action the wide range of queries and requests that come to you. These might be from our National Account Sales team, and youll be investigating and logging calls in line with our agreed service levels through our Reflex system. With everything you do, youll be working to reach solutions and make our customer experience even better. This role is fast paced, but rewarding. So youll be kept busy as you help our teams and customers to grow.

About The Company

Our journey began back in 1929. Since then, weve continued to build a strong and resilient business with a great future. It's why we believe were the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, youll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The Essentials

25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
A pension - contribute 4% and well match you (after year 1, well match your contributions up to 6%).
Life cover that you can increase.
Access to confidential support and counselling, when you need it.
A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
Get paid as you earn - access to up to 20% of your pay before payday.
Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

Were on a journey towards creating the best possible workplace. Weve got some way to go, but were building a diverse and caring workforce. One thats filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Administrative and Support Services

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