Customer Service Advisor

Jago Consultants; Reading; On-site; GBP 25,000 - 32,000; Full time

Job summary

Un garage automobile près de Reading recherche un Service Advisor enthousiaste et motivé pour rejoindre son équipe. Ce poste, sans travail le samedi, offre un salaire de base compétitif et des bonus sur les performances. Les responsabilités incluent l'accueil des clients, la gestion des réservations de véhicules et la communication sur l'avancement des réparations. Le candidat idéal aura une expérience pertinente et de solides compétences en service client.

Qualifications

• Expérience antérieure en tant que Service Advisor ou dans un rôle similaire.
• Compétences avérées en service client.

Responsibilities

• Accueillir les clients de manière amicale et courtoise.
• Réserver des véhicules dans l'atelier technique.
• Assurer le suivi des progrès des véhicules.

Skills

Communication

Travail en équipe

Service client

Job description

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Service Advisor – Sonning / Henley (Automotive / Motor Trade) – near Reading

I am working with motor garages in the Sonning / Henley near Reading area who are currently looking for Service Advisor’s to join their growing team.

Monday to Friday (no Saturday’s)

Excellent basic salary plus bonus

Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world-class customer service?

About the position

The successful candidate for our Service Advisor position will have previous experience in a similar role and proven customer service skills.

You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product.

A large part of the Service Advisor position involves:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.