Customer Service Advisor

TieTalent; Porth; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join TieTalent's Mobile Technical Team in Merthyr Tydfil as a Customer Service Technical specialist. You’ll engage with customers to resolve mobile tech queries, offering valuable support while receiving comprehensive training. Enjoy a flexible work environment with a competitive starting salary and numerous career development opportunities.

Benefits

Online GP access 24/7 for you and your family

Market-leading paid carer’s leave

Family leave with full and half pay options

Discounts on EE & BT products

Support for career development

Volunteering days

Optional private healthcare and dental cover

Qualifications

• No specific prior experience required but helpfulness is essential.
• Ability to build relationships with customers is crucial.

Responsibilities

• Assist customers with a range of mobile tech queries over the phone.
• Provide solutions from simple device questions to complex issues.

Skills

Problem Solving

Relationship Building

Calmness

Job description

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission.

Hourly rate: £12.82

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be talking over the phone to customers with various mobile tech-related queries. You might help someone with a simple device question or assist with more complex issues to keep them connected with loved ones. Each day brings new challenges.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and can build relationships, we can train you on the rest.

This role offers flexibility to support your life outside work. We aim to help you succeed by allowing you to schedule your own breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career within EE.
• Volunteering days to give back to your community.
• Optional private healthcare and dental cover for you and your family.

We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?