Customer Service Advisor

Brook Street; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Temporary Customer Service Advisor to join their dynamic team. This role is ideal for someone who thrives in a fast-paced, customer-facing environment, handling a high volume of calls and providing essential support to both customers and internal stakeholders. The successful candidate will be organized, confident, and skilled in communication, ensuring that all inquiries are managed effectively. This temporary position offers the chance to make a significant impact while working in a supportive team atmosphere. If you are passionate about delivering excellent service and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Excellent communication skills and ability to manage high volumes of calls.
• Organized with strong data entry and administrative skills.

Responsibilities

• Answering a high volume of customer service calls in a call-centre environment.
• Providing accurate advice and processing test results for driver examiner services.

Skills

Strong written and verbal communication skills

Confident handling high volumes of customer contact

Organised and able to manage workloads

Proficient in Microsoft Office

Tools

Microsoft Office

Job description

Customer Service Advisor - Temporary Role (ASAP - 31 July 2025)

Location: DVSA, The Lightbox, Quorum Park, Newcastle upon Tyne, NE12 8EU
Pay Rate: £13.04 per hour - weekly pay
Hours: Mon-Fri, 8:00 AM - 4:00 PM (30-minute lunch 4 days/week, 1-hour lunch 1 day/week)
Office Based: 100% On-site

Are you a confident communicator who thrives in a fast-paced, customer-facing environment? We're looking for a Temporary Customer Service Advisor to join the team at the Driver and Vehicle Standards Agency (DVSA) in Newcastle.

This is a customer service-heavy role, involving a high volume of telephone calls and interaction with both internal and external stakeholders. You'll need to be someone who enjoys helping others, can stay calm under pressure, and is comfortable following procedures while using your initiative.

Key Responsibilities:

• Answering a high volume of customer service calls - this is a call-centre-style environment
• Providing accurate advice and support to customers and stakeholders
• Analysing reports and monitoring compliance with agreements
• Processing test results and updates to support driver examiner services
• Managing mail distribution, printing, and office supplies
• Conducting licence entitlement checks and reviewing data
• Preparing standard correspondence and overseeing routine admin tasks

What We're Looking For:

• Strong written and verbal communication skills
• Confident handling high volumes of customer contact
• Organised and able to manage workloads to meet tight deadlines
• Proficient in Microsoft Office and comfortable with data entry and systems

This temporary role runs from ASAP until 31st July 2025, with potential for extension. If you're dependable, motivated, and passionate about providing excellent service, we'd love to hear from you!