Inbound Customer Service Advisor (DWP)

The Launch Group; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in Gateshead is seeking Customer Service Specialists for their Student Loans campaign. The role involves assisting students with loan applications, and offers a competitive hourly rate along with opportunities for career advancement and various employee perks.

Benefits

Career advancement opportunities

Employee engagement activities

Winter and summer parties

Eye Care Vouchers

Supermarket vouchers

Discounts on various services

Qualifications

• Experience in customer service and handling calls.
• Ability to assist with loan applications and payments.
• Strong communication skills and customer relationship management.

Responsibilities

• Provide support to students making loan applications.
• Handle inbound calls to address customer inquiries.
• Manage various customer needs and offer tailored assistance.

Skills

Communication

Problem Solving

Relationship Building

Job description

Job description

Are you looking for a rewarding career? Do you have a talent for building relationships with people? Teleperformance is one of the top 36 best workplaces in the UK. We are looking for a team of Customer Service Specialists to join our Student Loans campaign, where you will be receiving inbound calls to support students in making a loan application for university. You will assist students and family members with payments, eligibility, funding, and other aspects related to their loan applications.

Start Date: Ongoing (exact start date will be confirmed once full background checks are complete)

Contract: Permanent

Hours: 40 hours per week

Work Schedule: Shifts between 8am and 7pm, Monday to Friday, with no weekend work

Salary: £12.21 from 1st April 2025

Your shifts will be scheduled around business requirements within the hours of 8am and 7pm, Monday to Friday.

What does an average day look like?

A typical day involves working up to 9 hours (including a 1-hour unpaid break and lunch) in a lively contact centre environment.

You will interact with a variety of customers, addressing different needs such as providing updates or additional information.

You will be working in a fast-paced, busy contact centre, handling multiple calls daily due to high call volume.

What will we give you? Well, there’s plenty!

• The opportunity to showcase your skills and advance your career through our internal progression pathways.
• Winter and summer parties in fabulous venues (free food & drinks)
• Eye Care Vouchers
• Employee engagement activities and supermarket vouchers (Tesco, M&S, Asda, Morrisons, Sainsbury's, HelloFresh)
• Up to 44% off Samsung, HP, Virgin Media
• Up to 30% off Booking.com
• Up to 60% off TUI holidays