Customer Service Advisor

Berry Recruitment; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

Berry Recruitment is seeking a Customer Experience Advisor in Milton Keynes. This temp to perm role demands excellent communication and problem-solving skills, focusing on updating customers and assisting with inquiries. Ideal candidates will possess a can-do attitude and relevant customer service experience.

Qualifications

• Previous experience in a customer service role is essential.
• Excellent verbal and written communication skills are required.
• Strong problem-solving skills necessary.

Responsibilities

• Updating customers with information regarding products.
• Responding to customer correspondence via telephone, email, and site visits.
• Guiding customers through processes from on-boarding to resolution.

Skills

Communication

Problem Solving

Empathy

Team Player

Job description

Berry Recruitment are currently recruiting for Customer Experience Advisor for our client based in the Milton Keynes area.

This is a temp to perm role for the right candidate.

Duties will include:-

• Updating customers with information regarding products.
• Responding to correspondence via telephone, emails, site visits, etc.
• Dealing with customers questions and queries in a timely and understanding manner.
• Guiding customers through processes from on-boarding to solving the resolution.
• Escalating issues to the appropriate teams.
• Enter communication and accurate records onto the computer system.
• Meet individual and meet performance targets.

Requirements:-

• Previous experience in a customer service role is essential.
• Excellent communication skills, written and verbal.
• Strong problem solving skills.
• Patient attitude and empathetic when dealing with customers concerns and questions.
• Be an excellent team player.
• Have a can-do attitude.

Monday to Friday, 8am to 5.30pm.

£13.00 per hour.

Immediate starts for the right candidates.

For further details, please forward your CV to Berry Recruitment, Stafford Branch.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.