Customer Service Adviser - Temp Role

Foxtons Estate Agents; Stratford-upon-Avon; On-site; GBP 40,000 - 60,000; Full time

Job summary

Foxtons Estate Agents seeks seasonal Customer Service Advisers in Stratford-upon-Avon, offering an opportunity to gain valuable customer service experience. In this dynamic role, you'll handle inquiries, assist clients, and represent a leading London estate agency known for its strong community engagement and support for local charities.

Qualifications

• Excellent verbal and written communication skills.
• Outgoing personality with a great telephone manner.
• Strong attention to detail; readiness to learn.

Responsibilities

• First point of contact for enquiries via telephone, email, and chat.
• Provide outstanding service and assist with property searches.
• Greet visitors and manage email inquiries.

Skills

Communication

Attention to Detail

Customer Service

Job description

About The Role

Are you available this summer and interested in gaining experience in customer services? Do you enjoy building relationships and possess excellent communication skills? Are you interested in working for London's leading estate agency? If so, read on, we may have the opportunity for you!

We are currently looking for temporary staff to join our customer services department as soon as possible during our busiest period.

As a Customer Service Adviser, you will be the first point of contact for all enquiries coming into Foxtons, via telephone, email, and our Chat feature. This is a varied role dealing with a wide range of people - no two days are the same! You’ll be exposed to all aspects of the business and offering an outstanding service to anyone contacting Foxtons, from helping applicants start their property search to dealing with press enquiries. At other times of the day, you will be greeting visitors coming to our headquarters and dealing with email enquiries.

The hours for this role are Monday – Friday, 9am – 6pm.

About You

Our Customer Advisers are often the very first impression that our customers have of our brand, so an outgoing personality and a great telephone manner are a must. You will also have excellent written and verbal communication skills, as well as strong attention to detail and a readiness to learn.

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology, and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers, or engaging in local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many support our partner, Single Homeless Project, London's largest homelessness charity, impacting 10,000 Londoners across all 32 boroughs.

* TwentyCI data, 2023 vs 2022 market share and market share growth of new instructions at a brand level