Customer Service Advisor

EE; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Full time

Job summary

EE is seeking a Customer Service Advisor in Merthyr Tydfil. This full-time role requires solving mobile tech-related queries and building relationships with customers. With a competitive starting salary and flexible working conditions, this position is ideal for individuals passionate about customer service.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Flexible break scheduling

Qualifications

• No specific experience needed, training provided.
• Natural helpfulness and calmness are important.

Responsibilities

• Assist customers with mobile technology queries over the phone.
• Provide solutions to technical problems.

Skills

Problem Solving

Customer Service

Technical Knowledge

Job description

Join to apply for the Customer Service Advisor role at EE

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor role at EE

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting salary of£25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Volunteering days, so you cangive backto your local community
• Optional Private Healthcare and Dental, to protect you and your family
  
  

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

Referrals increase your chances of interviewing at EE by 2x

Sign in to set job alerts for “Customer Service Advisor” roles.

Cardiff, Wales, United Kingdom 1 month ago

Merthyr Tydfil, Wales, United Kingdom 1 day ago

Caerphilly, Wales, United Kingdom 1 week ago

Markham, Wales, United Kingdom 1 month ago

Cardiff, Wales, United Kingdom 2 weeks ago

Pontypool, Wales, United Kingdom 2 weeks ago

Newport, Wales, United Kingdom 2 weeks ago

Bridgend, Wales, United Kingdom 2 weeks ago

Swansea, Wales, United Kingdom 3 weeks ago

Caerphilly, Wales, United Kingdom 3 weeks ago

Port Talbot, Wales, United Kingdom 3 weeks ago

Customer Service Agent - PART TIME - Jersey Airport

Retail Customer Advisor (Cwmbran) - 12 hours

Customer Service Agent - FULL TIME - Jersey Airport

Jersey Marine, Wales, United Kingdom 4 hours ago

Bridgend, Wales, United Kingdom 3 weeks ago

Abergavenny, Wales, United Kingdom 2 days ago

Customer Service Advisor - Business Moves

Retail Customer Service Associate- AI Trainer

Pentrebach, Wales, United Kingdom 3 weeks ago

Caerphilly, Wales, United Kingdom 1 week ago

Caerphilly, Wales, United Kingdom 6 days ago

Cardiff, Wales, United Kingdom 1 month ago

Cardiff, Wales, United Kingdom 2 weeks ago

Bridgend, Wales, United Kingdom 3 weeks ago

Pentrebach, Wales, United Kingdom 3 weeks ago

Abergavenny, Wales, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.