Customer Service Advisor

BT Group; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading telecommunication company as a Customer Service Advisor in a permanent, full-time position. You will assist customers with various mobile technology queries, providing excellent service and problem-solving support. The role offers competitive salary growth and several perks to ensure a fulfilling work experience.

Benefits

Access to an Online GP

Market-leading paid carer’s leave

Generous Family Leave benefits

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare and Dental coverage

Qualifications

• Friendly, calm demeanor with a natural helpfulness.
• Ability to build relationships with customers.
• No specific experience needed; training provided.

Responsibilities

• Resolve various mobile tech-related queries over the phone.
• Support customers in maintaining device connectivity.
• Provide exceptional customer care and build rapport.

Skills

Problem Solving

Customer Service

Communication

Job description

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Customer Service Advisor

Unit: Consumer

Location: Merthyr Contact Centre, Merthyr Tydfil, United Kingdom

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query or something more complex to keep them connected with loved ones. You never know what’s coming next.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll support you in being successful, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly
• Family Leave – 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave
• Huge discounts on EE & BT products, including Mobile and Broadband, saving you hundreds of pounds every year
• Support to carve your own career path. We’re passionate about developing our people and supporting your career ambitions
• Volunteering days to give back to your community
• Optional Private Healthcare and Dental coverage for you and your family

We have a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?