Customer Service Advisor

Zachary Daniels; Manchester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading sportswear brand is seeking a Customer Service Advisor in Manchester City Centre. This role is perfect for those who are passionate about fantastic service and want to be part of a vibrant team at the heart of the sports fashion industry. Candidates will engage directly with customers across various platforms, ensuring satisfaction and support. This is a full-time position with a competitive salary range and excellent benefits including free on-site parking, gym access, and generous leave.

Benefits

Free on-site parking

Access to the on-site gym

Staff discount on all products

Regular team socials & staff events

Free drinks and refreshments throughout the day

23 days annual leave + 8 bank holidays

Qualifications

• Experience in a customer service role, ideally in fashion or e-commerce.
• Passion for great service and a genuine interest in products.

Responsibilities

• Be the friendly, professional first point of contact for customer enquiries.
• Respond to queries via email, social media, and live chat.
• Resolve customer complaints with empathy and efficiency.

Skills

Excellent written and verbal communication skills

Strong attention to detail

Organised

Ability to multitask

Customer service experience

Tools

Microsoft Office

Job description

This range is provided by Zachary Daniels. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Customer Service Advisor | Manchester City Centre | Sportswear Brand | £25,000 - £28,000 DOE + Benefits



Join a Fast-Paced Brand at the Heart of Sports Fashion

Are you passionate about delivering great service and ready to join a growing, ambitious sportswear brand? We're looking for an enthusiastic, proactive, and detail-focused Customer Service Advisor to join our team in the heart of Manchester.

You'll be the first point of contact for customers, providing exceptional support across email, live chat, and social media. This is your chance to be part of a vibrant team where your work makes a real impact - and where no two days are ever the same!

Customer Service Advisor Benefits:

• Free on-site parking

• Access to the on-site gym

• Staff discount on all products

• Regular team socials & staff events

• Free drinks and refreshments throughout the day

• 23 days annual leave + 8 bank holidays

• Be part of a fast-growing brand with big plans for 2025
  
  

Customer Service Advisor Responsibilities:

• Be the friendly, professional first point of contact for customer enquiries

• Respond to queries via email, social media, and live chat using the CRM platform

• Resolve customer complaints with empathy and efficiency

• Track and manage delivery updates in collaboration with courier partners

• Assist with returns and ensure internal teams are aligned on customer needs

• Handle customer chargebacks where required

• Maintain a high standard of communication and customer satisfaction across all channels
  
  

Working Hours:

Monday to Friday - 9:00am to 5:00pm

What We're Looking For:

• Experience in a customer service role - ideally in fashion or e-commerce

• Excellent written and verbal communication skills

• Strong attention to detail (especially spelling and grammar)

• Organised, reliable, and able to multitask in a fast-paced environment

• Comfortable using Microsoft Office (Word, Excel, Outlook)

• Confident building rapport and handling sensitive customer concerns

• Passion for great service and a genuine interest in our products

If you're motivated, customer-focused, and excited by the idea of growing with a brand that's making waves, we'd love to hear from you.

Apply now and take the next step in your customer service career!

BBBH33844

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at Zachary Daniels by 2x

Get notified about new Customer Service Advisor jobs in Manchester, England, United Kingdom.

Customer Service Colleague - Manchester Airport

Manchester, England, United Kingdom 3 days ago

Greater Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Greater Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 week ago

Salford, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 days ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 16 hours ago

Manchester, England, United Kingdom 4 days ago

Bury, England, United Kingdom 3 weeks ago

Customer Service Representative - 12 Month Fixed Term Contract

Salford, England, United Kingdom 1 week ago

Warrington, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 2 days ago

Warrington, England, United Kingdom 4 days ago

Eccles, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 5 days ago

Manchester, England, United Kingdom 22 hours ago

Customer Service Advisor - Part Time/FTC

Manchester, England, United Kingdom 3 weeks ago

Manchester, England, United Kingdom 4 days ago

Manchester, England, United Kingdom 1 month ago

Greater Manchester, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.