Customer Service Advisor

Johnson Controls; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in security solutions is seeking a Customer Service Advisor for their Manchester office. This role requires direct interaction with customers, providing excellent service and support while fostering career development through comprehensive training. The position is perfect for individuals focused on customer satisfaction with a proactive and detail-oriented approach.

Benefits

Paid holidays and sick pay

Comprehensive benefits package including pension

Employee discounts on high street brands

Cycle to work scheme

Training and career progression opportunities

Qualifications

• Excellent telephone manner required.
• Ambition and willingness to learn encouraged.
• Attention to detail and IT literacy essential.

Responsibilities

• Answer customer service calls and provide advice on security systems.
• Book engineer visits and manage customer bookings.
• Accurately input information into computer systems.

Skills

Customer-focused

Attention to detail

IT literacy

Excellent spoken and written English

Proactive attitude

Job description

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Based within our vibrant Customer Support Centre in Manchester (Newton Heath office), our Customer Service Advisors are the first point of contact for all of our ADT Security customers, support with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.

Location: Manchester, Newton Heath (M40 2WL)

What we offer

Paid holidays + Bank Holidays and sick pay

Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

Extensive product and on the job/cross training opportunities with outstanding resources available

Encouraging and collaborative team environment

Career development through various career ladders including Customer Service

Dedication to safety through our Zero Harm policy

Access to business resource groups

Training on our company values

How you will do it

Answering customer service calls in line with company processes and procedures

Providing customers with advice on how to operate and test their security systems

Booking engineer visits, liaising with engineers and customers regarding bookings

Accurately imputing information onto computer systems

Attending all necessary company training

Required

To be customer focused with a proactive, can-do attitude

We look for ambition and willingness to learn rather than extensive experience as we like our employees to progress within our business.

This is a telephone based role so an excellent telephone manner

Attention to detail and excellent spoken and written English is essential

IT literacy

Preferred

Any contact center or customer service experience will be an advantage.