Customer Service Advisor

Office Angels; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading company in Manchester is seeking a Customer Service Advisor to enhance their customer support team. This role will involve managing customer orders and enquiries, ensuring a high standard of service. The position offers competitive pay, a bonus scheme, and ample opportunities for training and career growth.

Benefits

Competitive salary of £25,000 per year.

Bonus scheme.

Permanent contract offering stability.

Convenient office location.

Training and development opportunities.

Qualifications

• Proven experience in a customer-facing role.
• Ability to thrive in a fast-paced environment.
• Strong empathy with a polite telephone manner.

Responsibilities

• Process orders and liaise with suppliers and delivery teams.
• Handle customer enquiries and complaints effectively.
• Collaborate with sales staff to identify and maximise sales opportunities.

Skills

Customer-centric mindset

Teamwork skills

Problem-solving mentality

Diligence

Job description

Are you a customer-focused individual with experience in a fast-paced environment? Our client, a global market leader in their field, is seeking a Customer Service Advisor to join their team in Trafford Park. As the primary contact for customers, you will play an essential role in providing exceptional customer service and ensuring the smooth processing of orders and enquiries.

Responsibilities:

• Process orders, liaising with suppliers and delivery teams


• Monitor and complete customers' stock replenishments.


• Accurately document all relevant information from customer orders.


• Check and validate customer confirmation purchase orders.


• Regularly update information on the system, including the maintenance of customer pricing records.


• Receive and process enquiries, ensuring timely follow-up.


• Handle and process returns


• Assist with general administration tasks, such as filing and post.


• Collaborate with sales staff to identify and maximise sales opportunities.


• Document customer complaints and ensure timely resolution.


• Undertake any reasonable tasks or duties assigned by management

Requirements:

• Proven experience in a similar customer-facing role.


• Experience in handling high-volume order processing, enquiries, and complaints.


• Ability to thrive in a fast-paced environment.


• Excellent telephone manner with strong empathy towards customers.


• Customer-centric mindset and a problem-solving mentality.


• Strong teamwork skills as well as the ability to work independently.


• Diligence when processing orders, enquiries, or complaints.


• Polite and courteous telephone etiquette.


• Ability to work efficiently in a continuously busy environment.


• Relationship-building skills to establish rapport with both customers and colleagues.

Perks:

• Competitive salary of £25,000 per year.


• Bonus scheme to reward your achievements.


• Permanent contract offering stability and career growth opportunities.


• Convenient office location, just a 10-minute walk from a tram station or with free parking available


• Training and development opportunities

If you are ready to join a dynamic team and make a significant impact in a global organisation, apply now! Don't miss this opportunity to utilise your customer service skills and contribute to our client's success. You can apply by emailing [e-mail]

Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.