Customer Service Advisor

HR GO Recruitment; Liverpool; On-site; GBP 35,818,000 - 39,950,000; Full time

Job summary

HRGO Recruitment is recruiting for a Customer Service Advisor in Liverpool. The role involves handling inbound customer service tasks, responding to investor and professional inquiries by email and phone, and ensuring compliance and timely correspondence.

The contract is for 6 months with a possibility of becoming permanent, with typical working hours from Monday to Friday, 9am–5:30pm. The ideal candidate will have inbound customer service experience, preferably in financial services, and will

Qualifications

• Inbound customer service experience is preferred.
• Respond to emails and telephone calls with accuracy and professionalism.

Responsibilities

• Respond to emails and telephone calls from investors and professionals.
• Prioritise queries and coordinate with other departments to determine root causes.
• Prepare and dispatch correspondence to clients/investors meeting deadlines.
• Ensure accuracy and quality in all customer communications.

Job description

Customer Service Advisor

Job Reference: LWLIVCSA

Call Centre and Customer Service Liverpool, Merseyside £13.12 per hour Permanent

Job Title: Customer Service Advisor
Location: Liverpool - Central
Hourly Rate: £13.12
Job Type: 6 months with a possibility of becoming permanent
Working hours/days: Monday to Friday 9am-5:30pm

HRGO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Liverpool as a Customer Service Advisor.

The ideal candidate will be able to demonstrate inbound customer service experience.

You will be responsible for responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.

General Duties of Customer Service Advisor:

• Responding to emails and telephone calls made by investors and professionals adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients / investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

General Requirements of Customer Service Advisor:

• If successful, you must be able to start on the 24th August 2026
• Demonstrate inbound customer service experience, ideally gained from the financial services industry, however this isn't essential.
• Other customer service experience can include any complaint handling, inbound processing and/or banking roles.
• Strong independent and team worker.

Contact us:

• Email:[e-mail]
• Call:01233 722 401