Customer Service Advisor

Aspion; Liverpool; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading finance lender in Liverpool seeks a Customer Service Advisor to provide exceptional support. Candidates should possess 2+ years of customer service experience, preferably in financial services. The role involves responding to inquiries, maintaining records, and ensuring high service quality. Benefits include a salary range of £24,000 to £26,500, generous leave, and a flexible work model.

Benefits

25 days of annual leave plus bank holidays

Flexible hybrid work model

Annual bonus

Death-in-service benefit

Matched pension scheme

Qualifications

• 2+ years of experience in customer service.
• Desirable experience in financial services.
• Excellent communication and listening skills.

Responsibilities

• Respond to customer inquiries via phone and email.
• Update and maintain customer information.
• Process account management requests.

Skills

Communication

Attention to Detail

Problem Solving

Collaboration

Job description

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Are you an enthusiastic finance professional with a passion for deliver world class customer service?

Would you like to be part of an award-winning finance lender that prioritises exceptional service whilst working in a supportive and dynamic work environment?

The Company:

An award winning finance lender based in the heart of Liverpool with an established reputation for providing exemplary service to both retail and business customers catering to diverse market needs. Guided by a commitment to integrity, they prioritise exceptional customer service and pursue excellence in every facet of their operations.

The Role:

Join their Customer Services team as a Customer Service Advisor, where you’ll provide exceptional support to their customers and clients. In this dynamic role, you’ll leverage your knowledge of our diverse product offerings to promptly address inbound queries, facilitate seamless changes to customer details, and resolve issues effectively. If you’re passionate about delivering first-class service and making a positive impact, this is the perfect opportunity for you!

Key Responsibilities:

• Build a strong understanding of various product offerings and service providers to effectively assist customers.
• Respond promptly to incoming customer inquiries via phone and email, ensuring a high level of service.
• Maintain accurate customer information and update details as necessary.
• Process requests related to account management, such as changing due dates and settlement figures.
• Utilise problem-solving skills to address customer concerns and provide suitable solutions.
• Escalate unresolved issues to the appropriate team for further assistance when needed.
• Uphold a commitment to integrity and fairness in all customer interactions.

About You!

• Previous experience of 2 years+ in a customer service role is essential.
• Experience in the financial services industry is highly desirable.
• Excellent communication and listening skills.
• Composed under pressure with strong attention to detail.
• Collaborative team player with a friendly demeanour.
• Eager to learn and adaptable to new challenges.
• Competitive Salary: Enjoy a rewarding salary package ranging from £24,000 to £26,500, depending on your experience.
• Generous Leave: Benefit from 25 days of annual leave, in addition to bank holidays, giving you the time you need to recharge.
• Flexible Work Model: Embrace a hybrid work environment with the freedom to work from home two days a week and collaborate in the office three days a week.
• Annual Bonus: Get recognised for your hard work with an annual bonus to boost your earnings .
• Peace of Mind: Enjoy the security of a death-in-service benefit, ensuring your loved ones are looked after.
• Pension Perks: Take advantage of a matched pension scheme to help you save for your future.

If you’re ready to take the next step in your finance career and make a meaningful impact in a thriving organization, we want to hear from you!