Customer Service Advisor

First Response Finance; Leigh on Sea; Hybrid; GBP 27,000 - 36,000; Full time

Job summary

A leading vehicle finance company is seeking a Customer Service Representative to join their expanding team. This role involves handling customer accounts, making informed financial decisions, and effectively communicating payment options. Ideal candidates will demonstrate proactivity and resilience, and they can enjoy a hybrid working arrangement and competitive salary with growth potential.

Benefits

Annual bonus scheme

Hybrid working

Work-life balance initiatives

Qualifications

• Genuine team player, collaborative with colleagues and customers.
• Proactive and responsible for personal learning and self-management.
• Comfortable making big decisions and willing to learn from mistakes.

Responsibilities

• Handling inbound and outbound calls related to customer accounts.
• Understanding customers’ financial situations to make sound decisions.
• Communicating effectively about payment plans and financial arrangements.

Skills

Team Player

Proactivity

Resilience

Job description

First Response Finance - Customer Service Role

First Response Finance is the number 1 vehicle finance company and a SUNDAY TIMES TOP 100 EMPLOYER! We value our people, as reflected in our customer and employee reviews, and prioritize their happiness, health, and work-life balance.

Due to significant growth, we are expanding our Customer Service departments.

Pay and Benefits

• Starting salary of £27,009, increasing to £35,034 after three years, plus an annual bonus scheme
• Work Monday to Friday with one Saturday per month
• Hybrid working, at your line manager’s discretion
• And many more benefits!

Key Requirements

• A genuine team player, collaborative with colleagues and customers
• Proactive, responsible for personal learning and self-management, forward-thinking, and driven to make a positive impact
• Resilient, comfortable making big decisions, and willing to learn from mistakes

Key Responsibilities

• Handling inbound and outbound calls related to customer accounts
• Understanding customers’ financial situations and making sound decisions for positive outcomes
• Communicating effectively with customers about payment plans and other financial arrangements

Application Requirements

• You must have the permanent right to work in the UK