Customer Service Advisor

Michael Page (UK); Lancing; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Advisor in Lancing to manage customer enquiries and contribute to a professional customer service environment. The ideal candidate has previous customer service experience, strong communication skills, and proficiency with CRM software. This role offers a competitive salary of approximately £13 - £13.50 per hour and a supportive work atmosphere.

Qualifications

• Previous experience in a customer-facing role, preferably in the life science industry.
• Strong written and verbal communication skills.
• Proficiency in using CRM software.

Responsibilities

• Respond promptly to customer enquiries via phone and email.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to resolve customer issues effectively.

Skills

Customer service experience

Strong communication skills

Proficiency in CRM software

Organised and detail-oriented

Job description

• Immediately Available
• Previous Customer Service experience

About Our Client

This opportunity is within a well-established, medium-sized company based in Lancing.

Job Description

As a Customer Service Advisor your responsibilities will include:

• Respond promptly to customer enquiries via phone and email.
• Maintain accurate records of customer interactions in the CRM system.
• Provide detailed product and service information to customers.
• Collaborate with internal teams to resolve customer issues effectively.
• Process and manage customer orders with attention to detail.
• Identify opportunities to improve customer satisfaction and loyalty.
• Support the team in meeting service level agreements and targets.
• Contribute to a positive and professional customer service environment.

The Successful Applicant

A successful Customer Service Advisor should have:

• Previous experience in a customer-facing role, preferably in the life science industry.
• Strong written and verbal communication skills.
• Proficiency in using CRM software or similar tools.
• An organised and detail-oriented approach to work.

What's on Offer

• Competitive salary of approximately £13 - £13.50 per hour
• Work in a collaborative and supportive environment in Lancing.