Customer Service Advisor

FMG Repair Services Limited; Kingsteignton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

23 days annual leave

Public holidays

Birthday day off

Life assurance (x2 salary)

Vehicle-leasing schemes

Pension & save-as-you-earn

Benefits App with retailer discounts

Well-being services

Financial Wellbeing app

Job summary

FMG Repair Services Limited in Torbay is seeking an experienced Customer Service Advisor to be the face of our busy bodyshops, booking repairs, preparing job cards and delivering progress updates to customers.

You will arrange courtesy cars, handle payments, including excesses on insurance policies, and maintain excellent customer experiences as the first point of contact.

We offer a competitive salary of £28,000 plus bonus and a range of benefits aimed at wellbeing and career growth.

Qualifications

• Full UK manual driving licence.
• Experience in customer service in a busy environment.
• Ability to prepare job cards and progress reports.
• Experience handling payments and insurance excesses.

Responsibilities

• Book customer cars in for repair/attention.
• Prepare job cards and provide vehicle progress reports.
• Arrange courtesy cars and manage banking transactions.
• Liaise with customers, bodyshop and third parties to ensure excellent service.

Skills

Customer service

Communication

Administrative accuracy

Liaison with customers

Job description

Salary: £28,000 + bonus and exceptional benefits

This is an exciting opportunity for an experienced Customer Service Advisor to join the UK’s leading Accident and Collision Repair specialists in our busy site in Torbay.

As part of a team of specialist Customer Service Advisors you are the face of our Bodyshops. You are responsible for booking customer cars in for repair/attention, preparing job cards and providing vehicle progress reports to customers. You will arrange and allocate courtesy cars for customers and deal with financial transactions, paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies. You will need a full UK Manual Driving Licence.

As the first point of contact you will liaise directly with the customer, the bodyshop and any third parties to ensure an excellent customer experience.

Why choose FMG RS?

• start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Stream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

We’re going places …

• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain, - few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.