Customer Service Advisor

Scania Group; Inverness; On-site; GBP 26,208 - 32,032; Full time

Benefits offered by this job

In-house training

28 days holiday

Pension

Discounts on retail outlets

Life insurance

Annual bonus / Company Success Payment

Job summary

Scania Group in Inverness is seeking a Customer Service Advisor to be the first point of contact for customers, coordinate servicing and maintenance, and manage administrative tasks. You will handle queries, raise invoices, and keep customers informed throughout the service process.

The role offers in-house training, progression opportunities, a strong benefits package including pension and life insurance, and a supportive team environment within a leading global OEM network.

Qualifications

• Experience in customer service environment.
• Ability to coordinate servicing and maintenance tasks.
• Strong communication and organisational skills.

Responsibilities

• Meet and greet customers in a professional and friendly manner.
• Manage day-to-day administrative tasks confidently.
• Plan, schedule, and coordinate work with the team.
• Create and process job cards and check existing work in progress.
• Provide timely updates to customers and obtain necessary authorisation.
• Raise invoices for work carried out and maintain account details.

Skills

Customer service

Communication

Organisational skills

Time management

Job description

Customer Service Advisor - Inverness

Working Hours: Monday - Friday - 09:00 - 17:30

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

Salary from £29,120 plus an excellent benefits package, including:

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Inverness. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.