Customer Service Advisor

JR United Kingdom; Greater London; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading company in Greater London is seeking a full-time Customer Service Advisor. The role entails providing professional support to clients, handling inquiries, and enhancing customer experience in a friendly team environment. This opportunity offers a great work-life balance and the chance to thrive in a collaborative setting.

Benefits

Private medical insurance

On-site parking

Supportive workplace culture

Qualifications

• Previous experience in a customer-facing role preferred

Responsibilities

• Handle client enquiries by phone, email, and live chat
• Schedule appointments and bookings accurately
• Make customer care calls and arrange follow-up support

Skills

Excellent written and verbal communication skills

Warm, friendly, and confident manner

Accurate, reliable, and professional approach

High level of computer literacy

Strong sense of initiative

Team player

Job description

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Job Title: Customer Service Advisor (Full-time)
Location: Raynes Park
Salary: £25,000 - £26,000 per year
Job Type: Full-time, Permanent
Schedule: Monday to Friday, 8:30am to 4:30pm

About the Role

We are currently recruiting on behalf of our client for a Customer Service Advisor to join their professional and friendly team. This is a full-time, permanent position offering a great work-life balance, a warm team environment, and the opportunity to make a real difference in client experience.

The role is ideal for someone who is proactive, personable, well-organised, and passionate about providing high-quality service.

Key Responsibilities

• Handle client enquiries by phone, email, and live chat with professionalism and warmth
• Schedule appointments and bookings accurately and efficiently
• Make customer care calls and arrange appropriate follow-up support
• Greet clients on arrival and help them feel welcome and at ease
• Prepare seminar rooms for training events
• Maintain simple spreadsheets with accuracy (full training provided)
• Use initiative to support business operations and enhance customer experience

Key Skills & Attributes

• Excellent written and verbal communication skills
• Warm, friendly, and confident manner when interacting with clients
• Accurate, reliable, and professional approach to work
• High level of computer literacy
• Well-presented, with a smart appearance
• Strong sense of initiative and a desire to learn and progress
• Team player who thrives in a collaborative environment
• Previous experience in a customer-facing role preferred

Additional Requirements

• Must be a non-smoker and non-vaper
• Must demonstrate high levels of reliability and discretion
• Comfortable working independently when remote (Mondays optional)
• On-site parking
• Private medical insurance
• Supportive and positive workplace culture

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.