Customer Experience Champion | Upsell & Problem Solver

BiGDUG Ltd. (UK); Gloucester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Contributory pension

23 days holiday

Free drinks

Free snacks

Weekly prizes

Job summary

BiGDUG Ltd. (UK) in Gloucester is seeking multiple Customer Service Advisors to join our friendly, close-knit team. You will deliver excellent service across phone, email and in person, helping customers choose the right products and ensuring a smooth purchasing experience.

We value initiative, clear communication and problem solving. You’ll liaise with internal teams, handle queries quickly and professionally, and enjoy a contributory pension, a 23‑day holiday allowance plus bank holidays and a

Qualifications

• Experience in customer services, either telephone or face-to-face.
• Excellent communication and interpersonal skills.
• Ability to handle queries with patience and professionalism.
• Strong attention to detail and accuracy.

Responsibilities

• Deliver an excellent and consistent customer service experience via telephone, email and face-to-face interactions.
• Handle customer inquiries promptly, provide product guidance and upsell where appropriate.
• Coordinate with internal teams (Accounts, Warehouse) to resolve issues and ensure smooth order processing.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Initiative

Teamwork

Job description

BiGDUG Ltd. (UK) in Gloucester is seeking multiple Customer Service Advisors to join our friendly, close-knit team. You will deliver excellent service across phone, email and in person, helping customers choose the right products and ensuring a smooth purchasing experience.

We value initiative, clear communication and problem solving. You’ll liaise with internal teams, handle queries quickly and professionally, and enjoy a contributory pension, a 23‑day holiday allowance plus bank holidays and a