Customer Service Advisor

TN United Kingdom; Glasgow; On-site; GBP 40,000 - 60,000; Part time

Job summary

Join a leading telecom provider as a Customer Service Advisor, where you'll play a vital role in handling emergency calls. This position requires exceptional communication and critical thinking skills to support individuals during their most challenging moments. With comprehensive training and ongoing support, you'll be empowered to make a real difference in people's lives. Enjoy attractive pay rates, career progression opportunities, and a supportive work environment. If you're ready to take on this rewarding challenge, apply today and become part of a team that truly cares.

Benefits

Attractive pay rates

Overtime opportunities

Career progression

Full paid training

Instant access to training portal

Auto-enrolment in pension scheme

28 days paid holiday

Qualifications

• Strong communication and active listening skills are essential.
• Ability to work under pressure and support individuals empathetically.

Responsibilities

• Handle emergency calls and direct them to appropriate services.
• Support individuals in critical situations with calmness and clarity.

Skills

Successful Communication

Active Listening

Critical Thinking

Emotional Intelligence

IT Skills

Job description

BT Customer Service Advisor
Location: Glasgow
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: Part Time 25 Hours
Shift Pattern:

1. Option 1: X2 week rotational shift pattern.
   Week 1 & 2 - hours between 06:00 to 14:30
   Week 3 & 4 - hours between 14:30 to 23:00
2. Option 2: X2 week rotational shift pattern.
   Week 1 & 2 - hours between 08:00 to 16:30
   Week 3 & 4 - hours between 14:30 to 23:00

Training will be full-time, and hours will fall between days and evenings.
Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period).

Contract: Temporary with career progression opportunities.
Start Date: 28/04/2025.

Join the UK's biggest telecoms provider, specialists in providing industry-leading expertise backed by innovative technology and comprehensive training.

This is a Safety Critical role, and you'll be the first contact for anyone calling 999, including calls for the Police, Ambulance, Fire Rescue, Coast Guard, and Mountain Rescue. BT has been trusted to handle 999 calls for over 85 years, allowing us to remain calm and provide a reliable service in high-pressure situations. All Contact Centre Advisors are UK based to ensure a reliable service, powered by BT's trusted technology.

As a Customer Service Advisor, your role is to quickly understand the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need while balancing challenging and emotional situations. Your average call will last between 30 - 60 seconds, and you will follow a structured process while communicating clearly and calmly.

As a 999 Call Handler, you will demonstrate:

• Successful Communication and Active Listening skills
• Critical thinking whilst working under pressure to empathetically support others
• A caring nature to support individuals in their most critical time of need
• Emotional Intelligence and Heightened Self & Social Awareness
• Good standards of literacy and IT skills with a diligent nature

Comprehensive training will be provided along with ongoing support from trainers, your team leaders, and your colleagues.

As part of the BT Voice Services community, you will also have the opportunity to be multi-skilled in several areas, as BT is not just there for emergencies. BT applies their knowledge, skills, and technology to a whole range of high-volume, inbound call handling scenarios - from Rapid Response, Relay UK services, and Directory Enquiries.

Rewards & Benefits:
* Attractive pay rates,
* Overtime opportunities
* Career progression
* Full paid training
* Instant access to Blue Arrow training portal
* Auto-enrolment in pension scheme
* 28 days paid holiday

All applications will be subject to pre-employment and referencing checks, inclusive of DBS.

If you're looking for a Call Centre role where you'll go home after every shift knowing that you've made a difference, then apply with us today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 04/04/2025 by TN United Kingdom