Customer Service Advisor

Countrywide; Gateshead; On-site; GBP 20,000 - 30,000; Full time

Job summary

Countrywide is seeking a Customer Service Advisor (Property Manager: Deposit Specialist) to manage end-of-tenancy processes for a range of properties. The role emphasizes excellent communication and customer service skills, requiring the ability to effectively negotiate and maintain relationships with landlords and tenants.

Qualifications

• Energetic and enthusiastic with a background in property or eagerness to learn.
• Must have great communication and relationship skills.

Responsibilities

• Manage own portfolio of tenancies, ensuring smooth end of tenancy processes.
• Arrange check-out appointments, communicate efficiently with all parties involved.
• Negotiate deposit deductions within legislative timescales.

Skills

Communication

Relationship Building

Customer Service

Job description

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Role – Customer Service Advisor (known locally as Property Manager: Deposit Specialist)
Location – Gateshead
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am – 1pm
Employment Type – Full-time, permanent

The Connells Group has recently acquired Countrywide securing our place as the UK’s largest property services group, trading locally under our Countrywide brand.

We are looking for an ENERGETIC and ENTHUSIASTIC customer service specialist, who either has a background within property, or looking to embark within the industry.

Our Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve, throughout their time with us. So, we`re on the lookout for people with great communication and relationship skills and a passion for delivering a quality customer service!

The role of a Property Manager: Deposit Specialist

As a Property Manager: Deposit Specialist, you will be fully managing your own portfolio of tenancies ending, across any of our 60 brands. Acting as a key contact for our tenants and landlords in the end of tenancy process, from the moment notice is given, through to the security deposit being released.

Providing a first-class service to our customers is at the heart of your role, and working in a fun and positive environment, your day-to-day duties may include:

• Arranging end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately
• Cross-checking original inventory against check-out report and identifying tenant liabilities
• Negotiating with landlord and tenant to agree deductions, within legislative timescales
• Proactively identifying general maintenance or improvements to maintain the property in good order
• Working closely with our branch colleagues, expedite the process where there is a new tenant moving into the property
• Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention and re-letting
• Working as a team player, being helpful and supportive to colleagues
• Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved

Our tenants, landlords and branch colleagues rely on our Property Managers as subject matter experts and to act efficiently and calmly when dealing with their properties. Having a competent knowledge of lettings legislation, tenancy agreement and landlord contracts to help and support, is necessary – full training is provided

Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.