Customer Service Advisor

TN United Kingdom; Essex; On-site; Full time

Job summary

Join a leading company in the fight against fraud as a Fraud Analyst in Southend-on-Sea. You'll be the first line of defense against financial crime, using your skills to protect customers and make a real impact. This role offers comprehensive training, a supportive environment, and opportunities for hybrid working. Be part of something meaningful and help prevent fraud while enjoying various perks and benefits.

Benefits

Access to UnMind - mental health support

Worker benefits package

Free parking

Supermarket on-site

Fitness & Wellbeing Centre

Qualifications

• Previous experience in customer service and telephone-based roles.
• Strong communication skills - both written and verbal.
• High attention to detail and solid IT skills.

Responsibilities

• Use high-risk identification strategies to detect fraud and protect customers.
• Investigate and escalate queries efficiently.
• Support ongoing improvements to customer service and operational processes.

Skills

Communication

Problem Solving

Attention to Detail

Customer Service

Tools

Microsoft Office

Job description

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Protect What Matters - Join Our Client, in the Fight Against Fraud!

Have you ever felt that sinking feeling when you see unfamiliar charges on your bank statement? That moment of panic?

Our client, is on the frontline of protecting customers from financial crime - and we're recruiting motivated, customer-focused individuals to be part of that mission.

We're currently hiring for Fraud Analysts to join their dynamic Southend-on-Sea team. This is a fantastic opportunity to play a key role in tackling financial fraud and making a real impact in people's lives.

The Opportunity:

You'll be the first line of defence in spotting suspicious activity, investigating cases, and protecting genuine customers from becoming victims of fraud. If you're passionate about customer service and thrive in fast-paced environments, we want to hear from you.

Assignment Details:

Pay:£14.29 per hour (+ additional shift allowances up to £18.26 p/hr)
Start Dates:2nd June 2025 or 28th July 2025
Contract:Initial 12-month temporary assignment with the potential to extend or go permanent
Location:Thanet Grange, Southend-on-Sea, Essex, SS0 0EJ
Hours:35 hours/week across 5 days (Monday to Sunday between 8am and 10pm, including some bank holidays)

Key Responsibilities:

• Use high-risk identification strategies to detect fraud and protect customers
• Investigate and escalate queries efficiently
• Support ongoing improvements to customer service and operational processes

• Training & Progression:
• 8 weeks of comprehensive classroom-based training
• Transition to an academy setting with support while taking live calls
• Eligibility for hybrid working after achieving performance benchmarks (minimum 6 days/month in-office)

Candidate Profile:

• Previous experience in customer service and telephone-based roles
• Strong communication skills - both written and verbal
• Comfortable working in a high-pressure, fast-moving environment
• High attention to detail and solid IT skills (Microsoft Office, multi-system use)
• Team player with a problem-solving mindset

Perks & Benefits:

• Access to UnMind - a mental health and wellbeing support platform
• Worker benefits package including discounts, competitions, and 24/7 counselling services
• On-site amenities: free parking, a supermarket, and a Fitness & Wellbeing Centre

Be Part of Something Meaningful

This is more than just a job - it's your chance to make a real impact by helping prevent fraud and supporting vulnerable customers. You'll finish each day knowing you've truly made a difference.