Customer Service Advisor

IIRUC SERVICE SA; England; Remote; GBP 28,000; Full time

Job summary

A fast-growing fashion brand is seeking a Remote Customer Care Advisor for a 6-month contract. You will provide outstanding service across phone, email, live chat, and social media. Ideal candidates have customer-facing experience, strong communication skills, and problem-solving capabilities. This fully remote role offers a competitive salary of £28,000 and flexible working hours including some weekends.

Benefits

Competitive salary

Fully remote working

25 days holiday

Discretionary bonus scheme

Supportive team culture

Qualifications

• Proven experience in a customer-facing role, especially in e-commerce or fashion.

Responsibilities

• Deliver friendly, personalized, and professional service.
• Respond to customer queries across multiple channels.
• Resolve inquiries related to orders and deliveries.
• Build strong customer relationships.
• Collaborate with teams to support customer experience.

Skills

Customer-facing experience

Excellent communication skills

Problem-solving ability

Organizational skills

Adaptability

Job description

Overview

Remote Customer Care Advisor (6 Month Contract) | £28,000

Location: Fully Remote

We're excited to offer an excellent opportunity for an experienced customer service professional to join a fast-growing fashion and lifestyle brand that prides itself on delivering outstanding service. As part of the Customer Care team, you'll be at the heart of the business, ensuring every interaction reflects the brand's values and creates a positive, lasting impression.

This is a fast-paced and rewarding role where you'll support customers across multiple channels, including phone, email, live chat, and social media. We\'re looking for someone who is passionate about people, thrives on problem-solving, and brings energy, empathy, and professionalism to every conversation.

Responsibilities

• Deliver a friendly, personalised, and professional service to every customer.
• Respond promptly to customer queries across phone, email, live chat, and social media.
• Resolve enquiries relating to orders, deliveries, returns, and refunds with efficiency and care.
• Work closely with courier partners, warehouses, and internal teams to resolve issues seamlessly.
• Build strong customer relationships and use initiative to deliver the best outcomes.
• Collaborate with wider business teams to support overall customer experience.

Working Hours

• Monday to Friday standard shifts.
• 1 in every 3 Saturdays.
• 1-2 late shifts per week (11:30am - 8:00pm).

Skills

• Proven experience in a customer-facing role (e-commerce or fashion background essential).
• Excellent written and verbal communication, with strong attention to detail.
• Confident juggling multiple tasks in a fast-paced environment.
• Proactive problem-solver with the ability to work independently.
• Highly organised, adaptable, and committed to putting the customer first.

Benefits

• Competitive salary of £28,000.
• Fully remote working with flexibility to suit your lifestyle.
• 25 days holiday (plus bank holidays) - Pro rata.
• Discretionary bonus scheme.
• A supportive, collaborative team culture with opportunities to grow and develop.