Customer Service Advisor

Stephen James Group; Dartford; On-site; GBP 25,000 - 31,000; Full time

Job summary

Join a prestigious automotive brand as a Customer Service Advisor at Mercedes-Benz & Smart of Dartford. In this role, you'll be the first point of contact for customers, ensuring outstanding service and support. With a competitive salary and benefits, this is a great opportunity to build a rewarding career in a dynamic environment.

Benefits

Competitive salary plus incentive schemes

25 days annual leave plus all UK bank holidays

Comprehensive pension scheme and life assurance

Employee Assistance Programme

Ongoing training and career development

Inclusive and supportive team environment

Qualifications

• Experience in a customer service role, preferably in a call centre.
• Excellent verbal & written communication skills.
• Confident at resolving complex issues.

Responsibilities

• Answering and transferring inbound calls and enquiries.
• Arranging aftersales bookings and providing customer estimates.
• Maintaining knowledge of current sales products and service packages.

Skills

Communication

Customer Service

Administration

IT Skills

Job description

CUSTOMER SERVICE ADVISOR (RESERVATION SPECIALIST)

Mercedes-Benz & Smart of Dartford has a great opportunity for a Customer Service Advisor to join our centralised call centre. In this role, you'll be the first point of contact for our customer telephone and online enquiries, delivering outstanding service every step of the way.

This is your chance to build a rewarding career with one of the world’s most prestigious automotive brands. If you thrive in a dynamic, customer-focused environment, we’d love to hear from you!

YOUR ROLE.

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

The main duties of the role include:

• Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
• Record customers details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Provide customer estimates according to company policy on schedules, times and pricing
• Make outbound calls to customers when ordered parts have arrived and arrange a booking
• Maintain a good working knowledge of current sales products, service packages & campaigns across the Merecedes-Benz product range.

YOUR PROFILE.

• Excellent verbal & written communication skills
• Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
• Confident at resolving complex issues
• Excellent administration & IT skills

ABOUT US.

Hedin Automotive Limited is the UK subsidiary of Hedin Mobility Group plc, one of Europe's largest privately owned automotive groups. Renowned for its excellence in automotive retail and aftermarket services, the group operates a diverse network of retail partners, with its strongest presence with prestigious brands such as Mercedes-Benz, BMW and MINI.

Our teams, whether in customer-facing roles or our workshop, are amazing—we're passionate about making work a simple, easy, and enjoyable place to do business through a team of people that want to create a great experience for the customer.

Ensuring that we are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of our local communities gives us a great opportunity to provide a relatable service from people who are experts in the automotive industry.

SALARY AND HOURS.

Full-time basic Salary: £25,396.80 OTE £30,538.80 per annum (based on 40hrs per week, any part-time roles paid pro rata).

Working hours are Monday – Friday, on varying shift patterns,8am to 5pm/9am to 6pm/9.30am to 6.30pm (40-hour week), and Saturdays, 8am to 5pm (currently 1 in 6) to be paid as additional hours. Occasionally, Sunday cover is required.

The position is office-based, offering a structured and professional work environment.

BENEFITS.

• Competitive salary plus incentive schemes for customer service targets
• 25 days annual leave plus all UK bank holidays
• Comprehensive pension scheme and life assurance benefit
• Employee Assistance Programme to support wellbeing
• Ongoing training, upskilling, and career development with a premium automotive brand
• Inclusive and supportive team environment with opportunities for progression

Click apply today and take the first step towards a rewarding career in the automotive industry.