Customer Service Advisor

National Tyres and Autocare; Coventry; On-site; GBP 27,000 - 29,000; Full time

Job summary

Join National Tyres and Autocare as a Customer Service Advisor in Coventry, where you'll be the welcoming face for customers, handling bookings and addressing technical queries. Enjoy competitive salary, extensive benefits, and career growth opportunities in the UK's largest automotive service business.

Benefits

5.6 weeks’ annual leave

Up to 50% off garage bills

Discounts on groceries, insurance, and restaurants

Family & Friends Discount Events

Financial planning support via Wagestream

GP Access, 24/7

Share save scheme with 20% discount

Health Cash Plan for healthcare costs

Pension Scheme & Life Assurance

Qualifications

• Proven track record of delivering excellent customer service.
• Experience in an Autocentre environment is ideal.

Responsibilities

• Handle job bookings in the in-house system.
• Discuss technical concerns with customers.

Skills

Customer Service

IT Literacy

Problem Solving

Target Achievement

Job description

• £27,936.48 - £28,387 per annum + bonus
• 5 days a week / 44 hours per week
• Earn extra with our refer a friend scheme – T&C’s Apply

We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.

As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Benefits Include:

• 5.6 weeks’ annual leave
• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

You will be given every opportunity to progress your career at Halfords.

Skills and Experience

• Proven track record of delivering excellent customer service
• IT literate
• Able to handle difficult situations professionally and calmly
• Experience working towards and achieving targets
• Ideally, experience in an Autocentre environment

National Tyres and Autocare is part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.