Customer Service Advisor

Interaction Recruitment; Costessey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading specialist in customer service is seeking an Inbound Customer Service Advisor in Costessey. This role offers a £12.21 per hour salary and requires handling inbound inquiries promptly. Candidates should exhibit strong communication skills and a passion for customer care. This temporary position has the potential to become permanent based on performance. On-site training is provided, with a family-feel culture and various benefits including ongoing development opportunities.

Benefits

Family-feel company culture

Free on-site parking

Modern office environment

Company social events

Ongoing training opportunities

Advance rota planning

Temporary-to-permanent opportunity

Qualifications

• Experience in a customer service or call centre role preferred but not essential.
• Natural passion for delivering outstanding service.
• Excellent verbal and written communication skills.

Responsibilities

• Provide prompt, helpful support as first point of contact.
• Handle high volumes of inbound calls and emails.
• Investigate and resolve customer queries quickly and effectively.

Skills

Customer service experience

Communication skills

Attention to detail

Organizational skills

Ability to multitask

Positive attitude

Job description

Overview

Hours: Monday to Friday, 08:00 - 17:30 (37 hours per week on rotational early/late shifts) - Office based.

Start Date: ASAP - Temporary with potential to become permanent, - Multiple hires

Salary: £12.21ph

Location: St Ives

Interaction Recruitment is proudly partnered with a leading specialist in their market, based in Cambridgeshire, known for expert knowledge, outstanding service, and a supportive working environment. As our client is heading into their peak season, we’re looking for passionate and customer-focused individuals to join the team as Inbound Customer Service Advisors.

Benefits

• Family-feel company culture where employees are recognised and appreciated
• Free on-site parking
• Modern, stylish office and kitchen area
• Company parties and social events in summer and winter
• Ongoing training and development opportunities
• Rota provided in advance for better work-life planning
• Temporary-to-permanent opportunity based on performance

What will you be doing?

As an Inbound Customer Service Advisor, you will be the first point of contact for our valued customers, providing prompt, helpful, and professional support. Responsibilities include:

• Handling high volumes of inbound calls and emails in a polite and timely manner
• Providing accurate information regarding products, orders, and deliveries
• Investigating and resolving customer queries quickly and effectively
• Logging interactions with precision using internal systems
• Working closely with internal teams to ensure smooth customer experiences
• Meeting service level targets and call quality standards

Skills or Experience Required

• Experience in a customer service or call centre role (preferred but not essential)
• A natural passion for delivering outstanding service
• Excellent communication skills - verbal and written
• High attention to detail and strong organisational skills
• Ability to work well under pressure and multitask
• Positive, proactive attitude and strong team ethic

Important to Note

• You must be available for 1 full week of training
• No holidays should be booked during the first 2-3 weeks of onboarding due to training
• This is an ongoing temporary role, with the potential to go permanent depending on performance and business need

If you are the candidate we are looking for, then apply now to be considered or contact (phone number removed) to discuss further!

INDPB